Learn what to do if a credit card batch deposit is suspended or past the regular deposit schedule.
QuickBooks Payments groups all your credit card sales from one day into a single batch deposit. Your batch deposit shouldn’t take more than 3 business days to transfer into your checking. If you have a deposit that’s taking longer than the standard schedule, here’s what you can do.
Note: Deposit speeds depend on the product you’re using and the type of payment. Credit card processing and bank transfers can also have different deposit speeds. Find out how long it takes to get payments you process in your QuickBooks.
Step 1: Check the transactions in the batch #
Check if the batch includes a refund, return, or credit. If so, don’t worry. Your money should still be on its way. These transactions can sometimes delay a batch deposit for up to six calendar days, if:
- They are processed for previous sales that we already deposited to your bank.
- Their total is more than the threshold for your business. For most businesses, the total return, refund, or credit in a single deposit shouldn’t be more than $100.
Step 2: Reach out to your bank #
If you checked the payment status and we deposited the payments, your money is on its way.
However, some banks hold onto funds after we deposit them. At this point, you’ll need to work with your bank if they require additional steps.
If you checked with your bank but still need help, reach out to our team.
Step 3: See if your deposit is on hold #
We periodically review payments to ensure everything is alright. This is for the benefit of everyone involved in the payment process.
Check if your batch deposit is on hold in Merchant Service Center #
Successful deposits have Funded in the Status column.
If there’s an issue with a deposit, you’ll see Withheld or Batch Deposit Returned in the Status column. Select the arrow ▼ in the Fee column to review details.
You’ll also get an email at the email address you use to sign in to the Merchant Service Center.
Follow the detailed instructions on the email as soon as possible. Usually, we request some information about the deposit and your business to help speed up our review.
You can learn more about why we sometimes delay funds. Or reach out to our team if you need more help.
