How to view details for missing reconciliation reports or reconciled transactions

If a previously-reconciled transaction is no longer marked as reconciled, or if a reconciliation report is missing, one of the following may have occurred:

• An Accountant user used the Undo Reconcile tool, changing the reconciliation status of the transactions within the reconciled period and removing the corresponding reconciliation report.
  Note: Only an Accountant user can undo a reconciliation.
• The reconciled account was merged with another account, removing the reconciliation report without changing the reconciliation status of the transactions within the reconciled period.

You can find who made changes to your reconciliation reports or transactions from the Audit Log.

View changes to reconciliation reports #

You can check the Audit Log to find who undid a reconciled transaction or report.

1. Select Settings ⚙️.
2. Select Audit Log.
3. Select the Filter button.
4. Under Events, choose Reconciliations.
5. Select Apply.

The Audit Log displays a history of all changes made to your reconciliation reports, along with user information for each change.

View changes to individual reconciled transactions #

1. Select Settings ⚙️.
2. Select Audit Log.
3. Select the Filter button.
4. Under Events, choose Reconciliations.
5. Select Apply.
6. Locate and select the transaction to open it.
7. Select More, and select Audit history.

The Audit History displays all changes to your transactions, from most recent to oldest, along with the user information for each change. Reconcile changes appear in the CLR column.

Now you know how to find details for missing transactions or reconciled reports.