Most printing problems in QuickBooks Online can be resolved by updating Adobe Reader/Acrobat to the latest version or by repairing your Adobe installation. Updating, repairing, or re-installing your Adobe Reader/Acrobat is simple and can be accomplished by following a few simple steps.
Note: This article discusses printing in Windows. For help printing in Mac OS X, see Troubleshoot printing issues in Safari. |
Automatic updates for Adobe Acrobat and Adobe Reader #
Adobe Acrobat and Adobe Reader will automatically detect if a new version of the software is available. The program will check for a new version when you launch either Acrobat or Reader as an application, and will prompt you to install a new version when it’s available.
How to update Adobe Reader/Acrobat #
Check the Adobe website for detailed instructions.
How to repair Adobe Reader/Acrobat #
If you’ve updated to the latest version of Adobe Reader/Acrobat and it hasn’t fixed the problem, you’ll need to repair your Adobe installation.
- Close Acrobat/Reader and all open web browser windows.
- Select the Start button at the bottom left of your screen.
- Type Control Panel, then press Enter.
- Select Programs and Features.
- Select Acrobat or Adobe Reader, then Uninstall/Change.
- In the Setup dialog box, select Next.
- Select Repair, then Next.
- Select Install.
- When the process is complete, select Finish.
- Restart your computer.
- Log back in to QuickBooks Online, then try to print.
Tip: If repairing Adobe Reader doesn’t fix the problem, it may be necessary to uninstall and reinstall Adobe Reader. |
How to uninstall Adobe Reader/Acrobat #
Note: Acrobat Professional is not a free program like Adobe Reader. Don’t uninstall Acrobat Professional unless you have the DVD or the installation download and product key/serial number from Adobe to reinstall it with, unless you’re planning to install and use Adobe Reader instead. |
- Close Acrobat/Reader and all open web browser windows.
- Select the Start button at the bottom left of your screen.
- Type Control Panel, then press Enter.
- Select Programs and Features.
- Select Acrobat or Adobe Reader, then Uninstall/Change.
- Select Yes to confirm.
How to re-install Acrobat Professional #
To reinstall Acrobat Professional, use the DVD or the installation download you received from Adobe. To reinstall Adobe Reader, visit https://get.adobe.com/reader/.
When done, log back in to your QuickBooks Online company, then try to print.
Still need help? #
If you’re still having printing problems after completing the recommended steps, check out Troubleshooting printing in Windows for further help.
That’s it. You now know how to update, repair, or re-install Adobe Reader/Acrobat.