If the amount of the bill created from a purchase order is wrong or too high, it could be that Auto Recall brought in a line item from the last bill it recalled. Here’s how to correct the bill and turn off the Auto Recall setting.
Correct the bill with the incorrect amount #
Here’s how to correct the bill with the incorrect amount:
- On the bill, expand the Item Details section.
- Find the line item that shouldn’t be on the bill, then select the Trashcan icon to delete.
- Make sure other bill details are correct, then select Save and Close.
Turn off the Auto Recall setting #
Here’s how to turn off the Auto Recall setting:
- Select Settings ⚙️.
- Select Account and Settings.
- From the left menu, select Advanced.
- Select the Automation section.
- Uncheck Pre-fill forms with previously entered content.
- Select Save and close.
Now you’re able to correct the bill, and turn off the Auto Recall setting.