A VoIP Phone System / IP PBX system consists of one or more SIP phones / VoIP phones, an IP PBX server and optionally includes a VoIP Gateway. The IP PBX server is similar to a proxy server: SIP clients, being either soft phones or hardware based phones, register with the IP PBX server, and when they wish to make a call they ask the IP PBX to establish the connection. The IP PBX has a directory of all phones/users and their corresponding SIP address and thus is able to connect an internal call or route an external call via either a VoIP gateway or a VoIP service provider to the desired destination.
At the center we have, the IP PBX. Starting from the bottom, we see the Corporate Network. This is the company’s local network. Through that network, Computers running SIP clients such as the 3CX softphones, and IP Phones connect directly to the PBX. On the left, we see the company’s router/firewall connected to the internet. From there it can connect to remote extensions in the form of computers running the softphones, remote IP Phones, mobile devices running the 3CX Android and iOS apps, and Bridged PBX’s. Using a VoIP provider we can connect to the PSTN network. To the right a VoIP Gateway connects the PBX directly to the PSTN network.
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At SugarShot, we implement Technology. Differently. We believe that slow and unreliable technology is crippling for a growing business, and we offer a technology and IT blueprint to help you get from where you are to where you want to be. This includes implementing a stabilized IT environment and secure processes that remove the stress and burden of IT from your plate. We specialize in managed IT services and computer network services for businesses across Los Angeles, from Century City to Beverly Hills and even Orange County.
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Is your IT services bill full of surprises? At SugarShot, we believe the level of IT support you get shouldn’t depend on your size or how much money you’re willing to fork over. We’re democratizing IT services to offer all Los Angeles companies peace of mind with their technology and business solutions. That’s why we offer one robust package with clear, commonsense pricing. Forget hidden fees and anxiety-inducing IT bills. We charge by user and device so your IT services cost is always predictable and scalable.
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After SugarShot conducts a comprehensive IT audit of your systems and processes, we deliver a clear blueprint of your gaps, strengths and needs, distilled into projects for approval and an ongoing per user, per month fee void of any lock-in contracts. Instead of confusing, long-form proposals that are difficult to understand and question, we lay it all out in your language, giving you the data you want to implement the systems you need.
Scalable IT solutions that grow as you team grows, agile and secure enough to last the distance.
Long term blueprint planning aided with short term, on the ground IT service roll outs.
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SugarShot works very hard at what they do. They CARE about the customer and it’s not just about earning a few dollars and spending a few hours. They focus on establishing a relationship with their customers with honesty and integrity.
We would like to thank you and your team for the excellent work you have done to facilitate this large network transition from our parent company. We are grateful for your creative approach to building our network structure that has better security, efficiency, and productivity.
SugarShot’s technology and available products have enhanced our efficiency and business mobility tremendously. Scott and the team have been extremely knowledgeable and I feel like an important client.
Over the course of the last ten years, SugarShot, has risen to the occasion by undertaking the development of projects that required very fast turnaround and minimal supervision…I have always found the to be knowledgeable, diligent and patient with a high level of customer focus.
Everything went great with the new network set up. We will definitely use SugarShot again when the need arises.
SugarShot is more than just a managed service provider.
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Our LA-based team is made up of passionate, experienced IT pros who are eager and ready to take your business where it needs to go. (And we’re pretty fun to hang out with, too). Leave your assumptions about IT support at the door, because we’re anything but traditional. Here’s what partnering with SugarShot looks like.
1. Complete a Risk Assessment
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osture and business risks. Armed with this information, you gain a clearly prioritized roadmap to operational maturity.
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You may realize it’s time to upgrade your existing systems, and you want to better understand what’s needed and how to go about it. You need a partner to help. We strive to be sweeter, but don’t sugarcoat anything: Candid, business-centric advice.
SugarShot is an open rebellion against the IT grain. If you’re looking for a standard IT company that looks, talks and feels like the rest of the bunch, you may want to keep walking. We go beyond generic IT support to breathe new life into your business. Here’s how:
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With our straightforward pricing model, you’ll never have to wonder where your IT budget is going. You pay per user and per device, giving you the freedom to scale and flex as needed.
Google has launched a Google Guarantee program targeted towards local businesses in the Home Services segment. This affects local businesses that offer services where they need to enter the customer’s home to render the service offering. Examples of such businesses being, plumbers, locksmiths, handymen, etc.
While this program is currently in beta and applicable only to a few cities, It’s important to be aware about how this program works since it’s something that could roll out to more verticals and locations in the future. The impact it would have on local businesses would be phenomenal.
The criteria seems to be quite strict to get accepted but once you’re in, you’re bound to get a lot more leads than anyone else who’d just be doing the regular Google Ads.
This Google Guarantee program for Home Service Businesses is still being tested out at this stage and from the signs of it so far, it seems like they’re currently looking to expand to other locations.So do keep a watch out, especially if you run a local business or manage such clients in any of the selected cities.
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Today, I want to talk about something interesting. Google has come up with this new advertising program which will affect a lot of local businesses. And that could change the way local businesses have to think about advertising. Now, the traditional way that you would go about advertising for your local business like a plumbing, locksmith and other businesses is you would go about AdWords.
But now, Google is coming up with something called Home Service Ads or it’s called Google Guaranteed Program. It’s currently in beta and it affects only a few cities but it’s very interesting and can change the whole dynamics of how people in the home services space, at least for now, will be affected.
So, let me walk you through some of the features and how they’re going to show the ads and may be you will get a better idea and then we can debate on what we should be thinking about if you are a local business right now.
So, as you can see this is the Google Home Service Ads page. Here they talk about okay finding customers when they need you the most, attracting you customers, built trust online, quality leads without a legwork. This is all part of the AdWords program so that’s to be noted. This is an advertising program and it’s already in beta and it’s already launched.
As you can see out here, I have searched for “locksmith San Francisco”. Now it’s interesting to note that you can see the “Google Guarantee” symbol out here. Now this is new and bound to attract a lot more clicks just by virtue of having the Google Guaranteed logo.
Now when I click on a listing out here… what happens? You come to this page saying – find the right locksmith for the job. And then now not only you get a list of all the other locksmiths you also get the “Google Guarantee”. Now, what does the Google Guarantee say? This pro is backed by the Google Guarantee which means they’re licensed, insured and pre-screened. Any job you book with them is guaranteed to be done right or your money back.
Now that’s interesting and they do background checks, whether you are insured, whether you have a license. So, essentially to be a part of this Google Guaranteed Program, you need to pass Google’s criteria. They look at your ratings, reviews, your background check… It’s super interesting.
And how it works is, you as a customer would potentially “send requests” to one or more people. And then, I am guessing Google would charge the advertiser based on the lead. And if you look through the Google Guaranteed Program, what they say is.. “You as a customer can activate the Google Guarantee and then you can submit the claim if you are not happy. And what Google does is that they will cover you with a guarantee up to $2000.
Now that’s very interesting.. How it will work, it’s still in beta so we are not sure and it’s limited to a very few categories of businesses.
Right now as you can say it’s limited to the plumber, house cleaner, locksmith, handyman, contractor, electrician, general contractors, painter, garage door pro, heating, ventilation, air conditioning and some other categories. And it’s only limited to these select few cities San Diego, Sacramento, Stockton and San Francisco Bay Area. Verticals may vary by location.
So, now what’s interesting is that Google is constantly evolving. They’re constantly looking at ways in which to make their end customers happy. Now, if you are a customer looking for locksmith or a handyman.. You are typically going to search for Google or there are other apps in various countries where you can find such handymen. But I am thinking Google wants to be a replacement in that space. And how they’re trying to build USP around it is, to not only be the source of leads but they’re also giving you a guarantee.
Now, I think that is going to attract lot more users in that space. So, as a local business, I think how you can be prepared if you fit in to one of these verticals is..In Google, if you look through their criteria they have, they will go to background checks, they will go to ratings and reviews. You need to have the appropriate licenses with appropriate authorities.
So, you need to be prepared from that end. And if you don’t have an online presence, if you don’t have good enough reviews, I think you got to start focusing on them right away. You need a web presence essentially. So, you do need to start thinking about those things.
There is not too much information available right now at this stage, so there is only so much I can hypothesize. Well all I can say is that if we have to think I think that Google will roll this out may be into more verticals and into more locations, if it works.
It’s been in beta for the last six months and apparently from the reviews that I have read, the vendors who have got a Google Guaranteed listing have got about 1800% growth in leads. As compared to other vendors who are just advertising normally. So I think it could be phenomenally impactful in terms of how much effect it will have on any one’s business.
So I think you definitely do need to research and look this up and if I do find out more information, I will post about it in future videos. So yeah just keep a watch out for “Google Guaranteed Home Service Ads segment”.
Sameer Panjwani is the CEO & Founder of Mondovo.com, an online marketing toolset that helps you track your rankings, monitor your site stats and research your competitors’. A man of many talents, Sameer occasionally writes about social media marketing, content marketing and SEO. In his free time, he loves reading about the latest trends in SEO as well as spending time with his two little daughters.
If you have ever called a business and selected numbers for menu options or dialed a specific office extension, you have used a Private Bank Exchange (PBX) telephone system.
In the early years of telephone lines, calls went through public switchboards, where operators manually directed them to the correct receivers. In the mid-20th century, the demand grew, and multiple lines were installed to handle the growing number of phone calls. Businesses began using separate lines for each internal department. However, they still had to pay for each expensive call, including calls made between departments, which cost just a much as a call made across town. As these costs grew, the need for a better solution was soon apparent.
This sparked a business telephone revolution that would continue to develop through the 21st century and into the digital revolution.
A history of PBX systems
The first PBX system was developed by lawyers in the 1960s and required a human operator to manually direct calls. By hiring their own operators and purchasing or renting a small number of telephone lines and blocks of switchboards, companies were able to use a large number of phones for less. The fact remained, phone calls still required a human operator. Automated switchboards had been used by public services for several decades, but private businesses were hesitant to use this often unreliable technology.
In the 1970’s automated switchboards saw the addition of superconductors, making them faster and more trustworthy.
Without the need for a human operator, PBX systems became even more affordable and popular. As businesses moved from using public services, they discovered more perks offered by their new systems, including extension dialing, hunt groups, and call forwarding.
As computers developed, an update to PBX appeared: the Time Division Multiplexing (TDM) system. This system, which is still the telephone system most commonly used by corporations today, was built much like a desktop computer. It was designed as a large cabinet that housed a hard drive, central processing unit (CPU), random access memory (RAM), and operating system. Businesses could easily add hold music or additional telephone lines by purchasing new boards to add to the cabinet, which was smaller than previous systems.
Unfortunately, this new system could be a costly investment. To move from analog to digital, every phone needed a TDM-compatible replacement. Those easily added boards were only available with 16 lines, which forced companies to buy more lines than they needed.
Then came the internet, and with it, a new development to join the PBX and TDM systems.
What is an IP PBX system?
Before the internet, all phone calls went through the phone company’s network, which required analog phones on each end. Then, beginning in the 1990s, developers created the ability to channel calls through the internet’s data network. This is known as Voice Over Internet Protocol (VoIP).
VoIP works in the following sequence:
1. Analog telephone calls are converted to digital signals. 2. The digital signals are translated into Internet Protocol (IP) packets. 3. The IP packets are converted back to telephone signals, and received by a telephone on the other end.
VoIP makes voice and data networks converge: users had access to the internet, analog phone calls, and VoIP phone calls all through the same line.
This new system was revolutionary for many businesses, but it was still an investment. Companies had to once again replace their equipment and software, this time with expensive IP systems and phones. Despite the expense, the IP PBX system was an advantageous option for many businesses. Since it was less costly than a PBX system, an option only affordable to large corporations, any company could use an IP PBX system. The system wasn’t cheap, but it saved on overhead costs and provided certain features which made it a valuable investment for companies of all sizes.
The evolution of VoIP technology
As the internet continued to develop, new possibilities arose. Instead of restricting calls to IP PBX equipment, VoIP systems allowed communication between computers, phones, and IP phones. This new system was cloud-based and hosted by an outside provider. It functioned as an application, offering multiple channels of communication. Users could video chat, share data, instant message, and more. They could do so from anywhere, as long as they had on hand a device connected to the internet.
In today’s digital world, many would expect VoIP systems to be more popular than PBX and IP PBX systems, but that isn’t always the case. Each system has its advantages and disadvantages, which make them better suited for certain situations. These pros and cons will help you understand which system would be best for your company.
Reliability: PBX systems still operate through phone lines, which can protect your communications from power outages and internet failures. Some phone lines still operate during power outages, allowing you to keep your phone lines up. Accessibility: Companies that use PBX systems house their own equipment and employ their own IT staff to maintain and run the system. This gives them full control and access to the equipment and software. Sound Quality: Calls travel through landlines, which makes for the best sound quality and reliability over time. Convenience: Because PBX systems existed for so long, many companies already have the equ
ipment they need. Instead of paying for and installing new hardware, these companies can continue to use what they have. For companies without internet access, a PBX system is the best option.
Availability: Though PBX systems still subsist, digital technology has almost completely replaced analog. Unless a company already has a PBX system in place, this option isn’t available. Cost: The cabinets that house PBX systems are expensive, but necessary for operation. Even after paying for the equipment, companies also have to pay IT salaries and monthly charges. Limitations: PBX systems have a limit of phone numbers and lines, and any additional ones can be costly. Moreover, calls can only go through specific devices within the system, instead of allowing for flexible call options.
IP PBX Pros:
Usability: IP PBX systems require less technical knowledge to use and maintain. Companies won’t need dedicated IT departments or sophisticated training to use and update their systems. Cost: PBX systems can have high monthly subscription charges. IP PBX systems can lower monthly operating costs, even if there are a high number of users. Support, upgrades, and maintenance are usually inexpensive and companies don’t have to sign contracts with a hosting company. Phone Mobility: IP PBX systems are IP based, which allows users to move phones to different connections without issue, much like PCs. Extensions: To add a remote or branch extension to a system, users just need another IP phone and internet connection. This allows companies to have phone access from home and other locations.
IP PBX Cons:
Unreliability: An IP PBX system is only as reliable as the internet connection it uses. If a company loses power, has equipment malfunctions, or loses their internet connection, the telephone system can’t work. Sound Quality: Similarly, if a company’s internet signal and broadband strength is low or faulty, calls will lose sound quality. If the internet network provider is unable to support a high quality of sound on the local network, communication will be unreliable. Limited Options: An IP PBX system is hosted onsite. Though this gives the company more control, it also limits them to the resources they can access and afford. Equipment: Companies still have to use IP phones to operate this system.
Cost: The lack of required equipment and maintenance reduces costs. Calls (even long-distance and international) don’t incur additional charges. Fixed monthly subscription fees allow companies to budget appropriately. Flexibility: Receive calls from any location on any device. Calls can go to a cell phone or computer when the user is out or at home. Therefore, scheduling and communication become a simpler matter. Disaster recovery: Calls won’t go through without internet, but the system can still operate in an emergency. Because of remote hosting, calls are accepted and sent to voicemail. Features: These include conference calling, caller identification, call waiting, voicemail options, call transfer, call queues, and interactive voice response. Size: Bandwidth limits the maximum amount of numbers and users. Companies can also use multiple local and international numbers on the same system. Sound Quality: Though sound quality relies on a good internet connection, fiber optic cables eliminate any quality issues.
Instability: Like an IP PBX system, VoIP systems are dependent on the internet. In the case of an internet or power outage, calls won’t go out.
Other factors to keep in mind when choosing between PBX, IP PBX, and VoIP systems
What does this mean for you? If you are looking for a new phone system, whether for the first time or as an upgrade of your current installation, it is important to know your options. To get an idea of which system is best for your company, use the tips below to evaluate your phone communication options.
What is your current setup? If you are already using a PBX or IP PBX system and it’s affordable and working for your company, you may want to stick with it. Your equipment and software were expensive and may be worth the use if it functions well with your company and location. If you don’t have a system, a VoIP or IP PBX system is your best option. Should you have the funds to purchase the IP equipment and software and want to host your own system, consider an IP PBX system. If you want to avoid purchasing new equipment and you can afford monthly payments, look into a VoIP system.
Do you have reliable internet access? Both the IP PBX and VoIP systems rely heavily on your internet access. Before integrating either system, make sure you have enough bandwidth and a strong enough signal to handle your calls. If you don’t have reliable internet access, an IP PBX system is your best option. You’ll be able to use your system through gateways to your phone line, though a strong internet connection would probably be an asset.
Does your professional activity require a lot of travel? If you and your employees are often out of the office, traveling among customers and worksites, you will probably want a VoIP system. This system will allow you to receive calls on your computers and cell phones instead of office extensions. Even if you are moving around town, your customers will be able to reach you when they need you.
Hopefully you are now more savvy about your choices in terms of business phone systems. Let us know what you thought!
SVP and Director at IBM Research Arvind Krishna speaks on stage during the 2016 Wired Business Conference on June 16, 2016 in New York City.
Brian Ach | Getty Images
IBM is cutting an unspecified number of jobs, making it the first workforce reduction under new Chief Executive Officer Arvind Krishna.
“IBM’s work in a highly competitive marketplace requires flexibility to constantly remix to high-value skills, and our workforce decisions are made in the long-term interests of our business,” Edward Barbini, vice president of corporate communications at IBM, said in a statement.
The company declined to comment on how many jobs are affected, though The Wall Street Journal reported it will affect several thousand employees. IBM had more than 350,000 full-time employees as of the end of 2019, when it reported its last official employee head count. Due to the coronavirus pandemic, the company will be offering subsidized medical coverage to its affected U.S. employees through June 2021.
The job cuts were in the works for a while, the company said. On both its fourth-quarter 2019 and first-quarter 2020 earnings calls, IBM said it could take additional structural actions that could lead to cost savings. IBM also has retraining and education programs for employees to learn skills for new areas the company has targeted for growth, like cloud computing and artificial intelligence.
Krishna took over as chief executive in early April, as the company faced both the pandemic and an ongoing struggle with growth. Its share price is roughly the same as it was a decade ago, though its tech peers have seen rapid growth.
The company’s market capitalization sat at $105.80 billion as of Thursday’s close.
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2020/06/02 | Maintenance
2020/06/02 | Rolling maintenance on all zones will be performed between 9:00AM – 11:30AM CEST. Some users will experience a meeting disconnect as maintenance takes place on specific nodes and zones. Meeting availability will continue to be high during this maintenance window.
2020/05/31 | Unexpected downtime ocurred between ~19:00-20:00 on 2020/05/31 on Zone-I (Americas) where meetings were temporarily inaccessible. The fault was identified by NOC staff and rectified. The cause has been identified and a fix will be deployed on 2020/06/01.
2020/05/29 | WebMeeting Updates
2020/05/29 | The latest WebMeeting updates are being rolled out for customers in Asia, ZA, US and parts of Europe. The latest changes provide improvements to meeting quality and remove the need for users to tamper with meeting quality settings regardless of what their connection speed is. Fixes and other improvements are also included in this release. For more keep an eye out on the 3cx.com/blog page during next week.
2020/05/16 | WebMeeting Updates
2020/05/16 | A rolling update and restart of all MCUs will occur. Users connected to meetings will experience a disconnect as the service is updated. Users will need to reconnect manually. We are deploying automatic bandwidth management features.
2020/04/22 | WebMeeting Update
2020/04/22 | We are updating the WebMeeting platform for the purpose of releasing fixes, updates and improvements for all users. The rollout will be performed for each region during each region’s least active time. The update is expected to fix issues related to audio loss when disabling/enabling one’s camera as well as other issues. More soon on 3cx.com/blog
2020/04/13 | WebMeeting Update
2020/04/13 | We are pushing WebMeeting updates and other improvements to all servers. We’ll be performing rolling MCU updates which means all users will eventually be disconnected from their meetings and will need to reconnect. Meeting logins will be unavailable for 40 seconds as the platform is updated.
2020/04/08 | More MCUs
2020/04/08 | Several more servers are being added to our European zones. These may be temporarily marked as ‘Unavailable for new meetings’ until they are ready to be enabled.
2020/04/07 | Ease of use update
2020/04/07 | Today at 22:00 GMT +0 we’ll be performing global maintenance on all meeting servers. It’s expected that users will be unable to join meetings for a duration of 1 minute until the upgrade is complete.
2020/04/07 | ZA MCU Online
2020/04/07 | A ZA MCU previously taken online due to issues is now back online as any outstanding issues have been resolved.
2020/04/05 | Maintenance complete on zone-d.3cx.net
2020/04/05 | Maintenance on zone-d.3cx.net is now complete.
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With the vast experience in IT and network security we have setup a highly secured infrastructure using modern hardware and software applications.
People from all over the world are loving ServerAdminz and we thrive off their feedback. Our team strive to provide quality technical support and always try to raise our performance bar.
Since I’m a serveradminz.com customer for almost 1 year now, I wanted to write this review to share with you. I initially decided to use ServerAdminz for their white label helpdesk via WHMCS and now I use them for server management, server auditing, custom development, and any other IT related needs.
If you are looking for a managed Server provider you should try this company out. I am blown away by how fast they reply to my tickets and their willingness to resolve any issues that arise. They will begin by asking for you a document with all of your settings, i.e., control panel logins, software venders, any specific details they should know on how to better help you. The call this the KB (knowledgebase). Since I already had a box setup they scanned and provided some additional server hardening changes which they implemented for me. Again, I was mainly interested in the while label helpdesk support they offer to my customers.
Shaun Sweeney, Oana Host
This will describe a bit of my past experience with other companies in order to contrast and to credit ServerAdminz for being a superb server management company. Like anyone else would say, I regret why didn’t I try them out much earlier and saved all the hassles I’ve been through with other companies.
While I have a personal server with WiredTree, I also have a server somewhere else which is meant for small web hosting business. I’ve spent more than half a year to finally settle down with ServerAdminz, the superb server management company I called, that suits my expectations and deliver what they promised. They deserved a detailed review of mine. I have somewhat high expectations towards the server management company that I will work with, I can be very fussy at times to ensure everything is as perfect as possible. The three most important features that I would like from a server management company are: determination …
Shyuan, HostPride Network
ter researching a few outsourced support providers, we came to the conclusion that ServerAdminz would be the right team for us. This conclusion was ultimately proven to be correct. Not only have ServerAdminz been professional in all of their handling with us, but they have been remarkably fast and persistent in making sure that an issue in resolved. If they do not know a solution, their techs go out of their way to research and work on issues for endless hours until it is resolved. You cannot get more for your money…
Samuel Lison, E Hosting Solutions
Server Adminz is incredibly effective! It’s been few years now that we are part of web insdustry and we have never seen a customer service such as Server Adminz!
They keep you tightly informed of your ticket status and they act very quickly!
I recommend Server Adminz to all those who wish to entrust their advanced server management to an outstanding team!
Jean-Philippe Charbonneau, Versatile Consultation
Had a huge server crash on Oct 28th 2014 after kernel security, bug fix, and enhancement update. http://rhn.redhat.com/errata/RHSA-2014-1392.html
Leased an AMD 6 core server with dual terabyte drives from 1&1 a little over 3yrs ago and it was time for a new server. Took over 48hrs for hardware deployment at 1&1 and I was down for the count. Discovered ServerAdminz listing on cpanel.net and man were they a lifesaver…
Dave Villiings, Air America
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Knowing technology is an essential first step to a career in IT, but to truly excel, it helps to build these seven personality traits into how you approach the industry and plot your path through it.
Knowing technology is an essential first step to a career in IT, but to truly excel, it helps to build these seven personality traits into how you approach the industry and plot your path through it. A successful IT professional generally…
1. Has a passion for technology and problem solving.
A born IT pro is in love with tech, both past and present – drooling over the latest in everything while feeling a pang of nostalgia at the sight of a zip disc drive. To a techie, a malfunction isn’t a headache; it’s a chance to shine.
2. Knows data and how to manage it.
While to ordinary people, the size of the files they juggle and the speed at which they navigate the Internet may be somewhat mysterious, to techies, it’s as basic as knowing your way around your own neighborhood.
3. Is versatile.
A successful IT pro surely has a niche. But just as all Marines are riflemen, all IT pros are tech support. They may specialize in cloud security, or big data management, or website design, but in a pinch they can tackle any tech problem.
4. Sees how tech and lines of business intersect.
The concept of a techie unaware of the value of what he or she does is as dated as Jimmy Fallon’s SNL character “Nick Burns, Your Company’s Computer Guy.” Today’s IT pro is as comfortable in the boardroom as the server room.
5. Can describe tech concepts in general terms.
No question IT professionals speak in their own language, but successful ones can slow down and explain a problem and its solution in terms anyone can understand – and even get excited about doing so.
6. Never stops learning, certifying and imparting knowledge.
Successful IT pros establish a solid foundation for their IT knowledge with certifications like CompTIA A+, and then spend a lifetime building on that knowledge and sharing it with others – perhaps even teaching it.
7. Stresses security and good housekeeping.
IT pros don’t just want to take a byte out of cybercrime, they want to devour it entirely. That’s why they stress discipline. A successful IT pro knows the first line of defense in keeping his or her company secure and efficient is guarding against human error.
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