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Day: June 9, 2020
Guide to VoIP MoneySuperMarket
Voice over Internet Protocol (VoIP) – also known as an internet phone or a broadband phone is a technical term for what is actually a straightforward concept of making calls over the internet. VoIP has expanded in popularity in recent years and is now seen as a genuine and money-saving alternative to making phone calls on a traditional landline.
So could the writing be on the wall for standard phone services? Is VoIP really the future? And how does it all work? This guide to VoIP will explain.
What is VoIP and how does it work?
Voice over Internet Protocol may sound like a new innovation as it has only become popular in homes over the last five-ten years; however, it actually dates back to the 1970s when it was used as an experiment by the US department of defence.
Traditional phone networks use circuit switching – that is when a call is made, circuits are switched in the intervening exchange creating a connection between the caller and the person being called.
By contrast, VoIP employs packet switching – which has typically been used by data networks connecting computers. Within this network, data is divided into small packets which are given identifying information and are then transported across the network. At the end of the line, they are reassembled to provide the information to the receiver.
This process is now applied to voice calls through VoIP. In the past packet switching was rarely used for voice calls because the reassembling of information would seriously deteriorate the quality of the call. However, thanks to improved systems which now give priority to voice calls over data, the quality of VoIP is now arguably on the same level as a regular phone call.
With the emergence of the internet and its incredible boom in popularity, particularly in the late 1990s, more companies began to explore VoIP as a serious alternative to regular landline calls.
There are now a host of companies that offer VoIP services in the UK. These services take a variety of forms:
- PC to PC – This form of VoIP takes place with a headset and is usually used on an instant messenger service. A common example is Skype.
- PC to telephone network – This is when only the caller uses a headset. A common example is CallServe.
- Telephone network to telephone network – When the caller uses an adaptor on the telephone. A common example is BT Broadband Voice.
- IP phone to telephone network – This is when the phone itself is IP enabled and so there is no need for an adaptor. A common example is Vonage.
It has been suggested that Voice over Internet Protocol (VoIP) could be the long term successor to regular phone calls. So is VoIP as good as it sounds? Just what are the benefits of this new service and are there any disadvantages?
What are the pros and cons of VoIP?
The biggest advantage of VoIP is that it offers significantly cheaper calls than traditional landline services – including, with many services, free international calls.
If you plan to use VoIP to contact other VoIP customers, then call charges are very straightforward – in many cases they are completely free. Clearly therefore, the long term aim is that as VoIP becomes more popular you will be able to contact more and more people using this service, saving significant amounts of money.
Where VoIP is less straightforward is how it pertains to calls that are made or received by people who do not have VoIP. In this case, they are reliant on gateway services.
These gateway providers give you a telephone number which allows you to call people on regular landlines and mobiles, and to receive calls from those numbers too. Unlike VoIP-VoIP services, this type of calling is not free as there is usually a flat monthly fee to pay out.
However, calls made in this manner are generally much cheaper than making landline-landline or mobile-mobile phone calls. This especially applies to the international rates offered by companies such as Skype and Vonage. As the calls are all made over the VoIP data network, it makes no difference whether you are talking to someone in the USA or the UK – the call costs are the same. As a result, most providers offer free international calls to select countries as part of their monthly subscription fee.
VoIP is also extremely beneficial for businesses. Not only does having one supplier for voice and data provide greater efficiency, but it also means computer applications and technologies can be linked which helps to streamline the working environment. If a business operates over several sites, VoIP can make good financial sense as it avoids expensive internal calls – and even if a business operates at just one site, using VoIP can be beneficial when contacting customers.
The major concern with VoIP remains the quality on the lines. However, this fear has greatly decreased in recent years and it is now difficult to tell the difference between a regular phone call and a VoIP to phone network call. Perhaps the biggest problem currently facing VoIP therefore is its lack of familiarity and education on the subject – not enough people know about it to take full advantage of its potential. However, its popularity is increasing and will no doubt continue to do so.
So now you’ve learned about VoIP you might be eager to get online and start making free phone calls. This section of the VoIP guide will put you on track.
What do you need to make VoIP work?
The first thing you need to join the VoIP revolution is a Windows or Mac computer and a broadband connection. For the most basic form of VoIP, getting started from there is easy – all you will need is:
- An instant messenger service – common examples includes MSN Messenger, Yahoo Messenger, Skype and ICQ. All of these services are free.
- A microphone or integrated headset.
- Headphones or speakers.
You should choose your software wisely. Find out what services your friends and family use as you might not be able to call from one instant messenger service to another.
If you wish to take VoIP to the next level and make calls to non-VoIP customers you will require an IP phone. This is connected directly to your modem or router and you can make phone calls without even switching your computer on. IP phones are available for free as soon as you sign up for monthly subscriptions from many providers.
In addition, some providers have now released dual-purpose phones, from which you can make VoIP calls as well as conventional calls via a landline.
What else does VoIP have to offer?
Most VoIP services come with a number of bonus services. These may include:
- Anonymous call block – Giving you the chance to shut out calls from numbers that are withheld.
- Caller ID – Allowing you to see who is calling before you pick up the phone.
- Call diversion – The ability to send incoming calls to other UK phone numbers.
- Call waiting – The chance to take an incoming call while you’re still busy with another phone call.
- Do not disturb – Have your calls instantly forwarded to your voicemail without ringing at your end.
- Emergency calls – Previously lacking on some VoIP services, most providers now allow you to call emergency numbers just by dialling 999 as you would on a conventional phone.
- Ring back – A feature that allows you to continually call a busy line until you get through.
- Three-way calling – Particularly useful for small businesses looking to hold conference calls.
- Voicemail – Not just an answering service on your phone, but one that can be accessed via email or online.
These are just some of the features that may be offered by a VoIP provider.
Hopefully by reading the earlier parts of this guide you now have a greater understanding of what VoIP is and how it works. So should you opt for VoIP internet phone instead of a landline? This section will help you decide.
Which should you c
hoose – VoIP or a landline?
The choice between VoIP and landlines is not as straightforward as it may seem given the huge gulf in costs of landline calls by comparison to the cheaper VoIP services.
The main reason for this is that some VoIP services won’t offer the same features you would expect from a traditional landline. For example, some VoIP providers still will not allow you to call the emergency services and some international destinations are restricted. Furthermore, if you were to suffer a power failure or a loss of internet service you would not be able to use VoIP – or even inform your ISP that the service was down, unless you had a mobile phone.
In addition, as most people have ADSL broadband, you will still need to pay line rental. As a consequence, at this stage, most users cannot dismiss landlines outright – and instead prefer to use VoIP to complement their home phone service.
Certainly VoIP can be hugely beneficial when used in this manner. If you have a family or friend overseas, the ability to call them, free of charge, whenever you want, should not be underestimated.
Think about your current phone bill. Do you make a lot of international or long distance calls? Are your bills high? If so, VoIP could offer you large savings even though you will have to pay a set monthly fee to use an IP phone.
At the moment therefore, it seems that VoIP will be used alongside landlines and not as a direct replacement. However, it’s clear that VoIP technology is already useful and may very well soon be the standard in all homes.
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Clarity Technologies Group Home of 3CX Phone Systems
Clarity Voice Broadband VoIPClarity Voice offers two (2) calls per trunk Our Plans Give You More Than Ever Add more trunks as you need them We can hand off SIP Trunks to a PRI or an Analog connection $ 26.99 Per Month Per Trunk*
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We are proud to have been providing 3CX Telephone System to North America since 2006. As one of the oldest 3CX Partners in North America with clients worldwide offering this unified communications platform and ultimately earning the level of Titanium Partner Clarity surpasses expectations.
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Keeping up with the ever-increasing speed of business communications on a unified communications platform, Clarity has Partnered with 3CX as it is built for the modern-day company. With Clarity providing your telephony backbone you will optimize your day to day communications.
No matter how big or small your company is, the right Unified Communications solution can take your business communications to the next level, helping to improve collaboration, boost productivity, increase mobility and enhance the customer experience. 3CX’s UC functionality is inbuilt and included as standard on-premise or in the cloud, all on one user-friendly platform – no need to purchase add-ons or extras. With 3CX’s modern, intuitive VoIP softphone and mobile apps, users have instant access to communication tools such as status, instant messaging, web conferencing, the ability to chat talk with website visitors, fax and voicemail to email and more.
LS Compliance Level – now defaults to TLS v1.2 for your PBX, via the “Enable PCI compliance SecureSIP Transport and Ciphers” option in “Settings”, “Security”. Disable this option for compatibility with TLS v1.0 and legacy devices. Secure SIP Trunks – instantly enable a SIP trunk for end-to-end secure communications by setting “Transport Protocol” to TLS (Transport Layer Security) and uploading a security certificate (.pem) provided by your VoIP provider.
At Clarity we believe great support should be just a phone call away but we also allow for support via email as well as our advanced support portal. That’s also why for any important question or issue, you can call. Ticketing and email provide for advance clarification of your concern. You can email our Support Department at Support. Additionally, once you are a client you can go to https://portal.claritytg.net for even faster support services.
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Best Small Business PBX phone systems for 2020
These small business PBX phone systems are the best in their category for 2020. Different types of businesses require distinctly different phone systems. Although hosted VoIP or a cloud based phone system is the preferred solution for many, offering lower initial costs, advanced feature sets with easy installation and self management, some businesses find that they need a hybrid on-premise PBX solution that can be installed with their existing cabling and connect to a T1/PRI circuit. Other small companies just want a good quality durable phone system to use with their existing phone lines, be reasonable in price and has an attendant, voicemail and is easy to park, page and transfer calls. Some others want an affordable system on premise that they can manage themselves. Whichever category your company may fall into, here are the top picks for both a cloud based PBX and a premise PBX for 2020.
Three of our top choices are award winning cloud based PBX systems from established hosted VoIP providers. All are well tested with thousands of customers getting high marks in overall satisfaction. RingCentral Office and Vonage Business are great choices for any size business, from a 7 phone small business to a 100 plus person multi-location organization. On the other hand, Grasshopper’s virtual phone system is a stand-out with an entirely different platform, which was designed for the entrepreneur or micro-business.
Our other three choices are all on premise PBX systems, each earning a top choice for a particular business situation. Ayaya’s IP Office has been a worldwide go to solution for many years delivering outstanding features and reliability from a more traditional IP-PBX that can solve more complex needs. The award winning Grandstream UCM6200 series IP-PBX delivers robust features without license fees that can be managed in house with support from the manufacturer. And the NEC DSX-40 brings a solid small digital phone system that can connect to regular phone lines with just enough of the important features that they have been chosen by numerous businesses for their durability and lasting performance.
Best Cloud PBX Companies 2020
RingCentral is a multi-award winning cloud PBX provider that is great for any size company. With four excellent plans to choose from users can get just the right package of features without having to pay for those that they do not need. RingCentral touts their service as affordable, simple to set up, manage and use and with each, they succeed. It’s well designed with advanced features that include call recording, video conferencing, and Internet fax and integrates with most CRM software packages. By cutting down on vendors and using RingCentral services for multiple needs, not only will it simplify every businesses’ communications, it saves on additional expenses. (more at RingCentral Review)
Best For:
- One provider for advanced features with multiple communications platforms.
Pros
- Reliable with excellent easy to choose feature rich plans.
- Top choice for offices, small contact centers, professional services, multi-location businesses, sales organizations.
- Great service for remote workers.
- Easy quick setup with included customer service and support.
Cons
- Must pay yearly for the best price.
Vonage Business Cloud, offers unified communications to connect from anywhere through voice, chat, text messaging or video. Their service brings a robust set of features for small to medium sized businesses. Their services are broken into a three tier pricing model, Mobile, Premium and Advanced, with each plan having their own set of features, although certain features like Call recording and Visual Voicemail requires the top plan. Vonage has worked on app Integration with its service and brings an impressive list of popular business applications that will work.
Best For:
- Scalable custom platform as business needs grow.
Pros
- Numerous CRM integrations.
- Great for a wide array of businesses including insurance, law firms, healthcare, real estate, and retail companies.
- Highly competitive flexible plans where the greater number of lines lowers the cost.
Cons
- Cumbersome to determine exact pricing without talking with a representative.
- Adding extra features can increase costs.
Grasshopper virtual phone service is designed for very small micro businesses or entrepreneurs. Integrated to deliver big PBX basic features without even the need to spend money on a traditional IP desk phone, it’s a service that can be up and operating in an hour. Using your smart phone, you’ll get your own business number with ways of keeping your business customers distinct. Their service ensures that you can make and receive business calls and texts from anywhere using their app. Handle multiple business calls distinctly with automated professional greetings, call forwarding, and voicemail transcription. For those that fall into the right category (a micro business) Grasshopper is an affordable well designed phone service that will take a business to a “bigger” and more professional level. (more at Grasshopper Review)
Best For:
- On the go micro-businesses.
Pros
- Lots of features that are easy to setup.
- Excellent for very small companies or business entrepreneurs; real estate agents, food trucks, landscapers, home inspectors, appraisers, etc..
Cons
- Getting the best price requires an annual payment.
- Requires an existing phone service of some sort (mobile or landline).
Best On Premise PBXs 2020
Avaya’s IP Office, one of the world’s most popular hybrid UC IP-PBXs, is an extremely flexible and totally scalable solution. The Basic Edition, which can handle up to 100 users, has voice mail, message to email conversion, call forwarding, audio conferencing, and as automated attendant. From there Avaya offers enhancements with both on premise and cloud based services for a total business Unified Communications platform. Being a hybrid IP-PBX, businesses get a flexible deployment allowing for the use of digital phones where older cabling may exist while still incorporating IP phones in offices. Connect through any type of service; FXO, SIP and T1/PRI.
Best For:
- Hybrid deployment connected to T1/PRI.
Pros
- Hybrid IP-PBX phone system that’s totally scalable.
- Great for medical, retail, existing mixed use facilities, office/manufacturing, engineering, industrial.
- Well tested with deployments worldwide. Onsite signaling.
Cons
- Requires an Avaya phone technician.
- Requires proprietary digital phones and specific IP phones.
- License fees for additional or new features.
Grandstream UCM 6202 VoIP IP-PBX is an excellent appliance that gives the benefits of VoIP, such as multiple SIP trunk connections, no license fees, affordability and a management GUI that is intuitive and well designed, to name just a few. Two FXO ports are built in for those that want failover using one or two traditional phone lines.
You can choose almost any IP phones as all are fairly easy to configure, however Yealink phones will be matched the best. With the available help and guidance from Grandstream the UCM series VoIP PBX is one of the few that allow for a tech savvy IT person to self management and install.
Best For:
- On premise IP-PBX for self management.
Pros
- Feature rich VoIP ready IP-PBX without license fees.
- More control and personal customization. Onsite signaling.
- Excellent choice for offices, manufacturing facilities, hospitality, small contact centers, etc..
- Good choice for in house management.
Cons
- Need to ensure someone has the capabilities to manage the system.
The NEC DSX-40 with IntraMail has built a reputation of being an affordable and reliable digital PBX business phone solution for companies that want to keep their existing telephone lines. Good for up to 8 incoming lines, the DSX-40 is capable of handling up to 24 stylish digital telephone stations. Durability and intuitive operation are the hall marks of the desk phones with either a 22 or a 34 button model available. With lots of standard features including an Attendant, Directory Dialing, Message on Hold, and Conversation Record most small businesses will find the DSX-40 just enough with an affordable price. Once installed and setup this system will operate for years without any need for service. In June 2019 NEC ended support for all DSX products, however they will remain a popular small PBX for years to come and systems are readily available refurbished from many installers and suppliers.
Best For:
- Small businesses that want to connect to traditional business telephone lines and/or have poor Internet service.
Pros
- Well tested, many deployed. Does not require Internet.
- Capable of using SIP trunks for low cost VoIP.
- Best for small companies that want to keep their existing telephone lines; mixed business office/warehouse, manufacturing facilities, warehouses, parts stores, etc..
Cons
- Requires a phone technician for installation and changes.
- Limited advanced features; digital phone system
- Requires proprietary digital phones.
Conclusion
ConclusionOur six PBX choices all offer an outstanding phone system for a particular business situation. Each of our three hosted VoIP picks are established providers and should continue to advance their platform and offer new advanced features as they are developed. The number of companies choosing cloud based services have accelerated and that trend will continue as initial costs are low and overall value very high.
Grasshopper now offers a 7 day,
no commitment trial.
Trying Grasshopper is easy! 
The three best on premise PBX systems are excellent choices given particular needs or circumstances (as noted), and have proven to be stable, robust systems. For those that want control and the ability to self install and manage their own VoIP phone system, the UCM6200 series appliance is a top choice with a great feature set and an intuitive GUI.
With so many phone system choices it’s easy to get overwhelmed. Not all systems are right for everyone. A telecom professional can guide you to the best solution.
Want to streamline the process and get competitive Tailored quotes for the best business phone system?
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Related Articles
Find out which are best cloud PBX phone companies. These are the top rated hosted VoIP providers: Best Cloud PBX Companies
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3CX: The Future of Communications Today
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PBX Express
LICENSE AGREEMENT
3CX Phone System Software
3CX Software, Ltd. (“3CX”) is willing to license the 3CX Phone System Software defined below, related documentation, and any other material or information relating to such software provided by 3CX to you (personally and/or on behalf of your employer, as applicable) (“Licensee”) ONLY IF YOU ACCEPT ALL OF THE TERMS IN THIS LICENSE AGREEMENT (“License”). 3CX is not willing to make the 3CX Phone System Software available under any other terms or subject to any other conditions.
BEFORE YOU CHOOSE THE “AGREE” BUTTON AT THE BOTTOM OF THIS WINDOW, CAREFULLY READ THE TERMS AND CONDITIONS OF THIS LICENSE. BY CHOOSING THE “AGREE” BUTTON YOU ARE (1) REPRESENTING THAT YOU ARE OVER THE AGE OF 18 AND HAVE THE CAPACITY AND AUTHORITY TO BIND YOURSELF AND YOUR EMPLOYER, AS APPLICABLE, TO THE TERMS OF THIS LICENSE AND (2) CONSENTING ON BEHALF OF YOURSELF AND/OR AS AN AUTHORIZED REPRESENTATIVE OF YOUR EMPLOYER, AS APPLICABLE, TO BE BOUND BY THIS LICENSE. IF YOU DO NOT AGREE TO ALL OF THE TERMS AND CONDITIONS OF THIS LICENSE, OR DO NOT REPRESENT THE FOREGOING, CHOOSE THE “DECLINE” BUTTON, IN WHICH CASE YOU WILL NOT AND MAY NOT RECEIVE, INSTALL OR USE THE 3CX PHONE SYSTEM SOFTWARE. ANY USE OF THE 3CX PHONE SYSTEM SOFTWARE OTHER THAN PURSUANT TO THE TERMS OF THIS LICENSE IS A VIOLATION OF U.S. AND INTERNATIONAL COPYRIGHT LAWS AND CONVENTIONS.
Should you have any questions regarding this License, or should you wish to reject this license and obtain a refund of the purchase price (if applicable), you can contact us at https://www.3cx.com/contact-form/
1. DEFINITIONS
“Software” —3CX’s 3CX Phone System Software and any and all other 3CX applications and tools and related documentation that 3CX may provide to Licensee in conjunction with the 3CX Phone System Software. Software does not include any Communications services purchased to deliver calls to and from the platform. Such Communications services must be purchased separately from a third-party provider.
“Customer,” “You/Your,” or “Licensee” means the individual purchasing 3CX Software licenses as well as any entity on whose behalf it purchases Software licenses, including, but not limited to its employer, and all of its affiliates, parents, subsidiaries, assigns, officers, directors, employees, shareholders, representatives, directors, agents and contractors.
2. GRANT OF LICENSE
Subject to the terms and conditions of this License, 3CX hereby grants to Licensee a limited, personal, non-exclusive, non-sub-licensable, non-transferable license to install on magnetic or optical media and use ONE (1) copy of the Software.
The license granted to Licensee is expressly made subject to the following limitations: Licensee may not itself (and shall not permit any third party to): (i) copy, other than as expressly permitted, all or any portion of the Software, except that Licensee may make one copy of the Software for archival purposes for use by Licensee only in the event the Software shall become inoperative; (ii) modify or translate the Software; (iii) modify, alter, or use the software so as to enable more extensions than are authorized in the relevant software purchase agreement; (iv) reverse engineer, decompile or disassemble the Software, in whole or in part; (v) create derivative works based on the Software, except in accordance with clause (ii) of this paragraph; (vi) publicly display the Software;(vii) disregard the simultaneous number of calls limit applicable to the particular version of 3CX Phone System; or (viii) exercise any right to the Software not expressly granted in this License.
The Software includes software applications and tools licensed to 3CX by third parties, including without limitation: ReSIProcate, which is licensed and copyrighted by SIPFoundry, Inc. and its licensors; PostgreSQL Database Management System, which is licensed and copyrighted by The PostgreSQL Global Development Group and The Regents of the University of California. This third-party software included in the Software is provided AS IS AND WITH ALL FAULTS.
3. OWNERSHIP OF SOFTWARE
This License does not convey to Licensee an interest in or to the Software, but only a limited right of use revocable in accordance with the terms of this License. The Software is NOT being sold to Licensee. 3CX and its licensors own all rights, title and interest in and to the Software. No license or other right in or to the Software is being granted to Licensee except for the rights specifically set forth in this License. Licensee hereby agrees to abide by all applicable laws and international treaties.
4. ENTIRE AGREEMENT
The third party software applications and tools included in the Software are governed by the terms and conditions of this License. 3CX, in its sole discretion, may provide additional third party software to Licensee at any time. The installation and use of any third party software provided to Licensee by 3CX that is not specifically included in the Software, whether provided on the same media as the Software or separately, is governed by its own license agreement between the respective third party and Licensee.
This License, and the other 3CX agreements, policies, terms and conditions incorporated by reference represent the entire agreement between 3CX and Licensee.
5. UPDATES AND SUPPORT
3CX may modify the Software at any time, for any reason, and without providing notice of such modification to Licensee. This License will apply to any such modifications which are rightfully obtained by Licensee unless expressly stated otherwise. This License does not grant Licensee any right to any maintenance or services, including without limitation, any support, enhancement, modification, bug fix or update to the Software and 3CX is under no obligation to provide or inform Licensee of any such updates, modifications, maintenance or services.
6. CONFIDENTIALITY
Licensee acknowledges that the Software and certain other materials are confidential as provided herein. 3CX’s and its licensors’ proprietary and confidential information includes any and all information related to the services and/or business of 3CX or its licensors that is treated as confidential or secret by 3CX or its licensors (that is, it is the subject of efforts by 3CX, or its licensors, as applicable, that are reasonable under the circumstances to maintain its secrecy), including, without limitation, (i) the Software; (ii) any and all other information which is disclosed by 3CX to Licensee orally, electronically, visually, or in a document or other tangible form which is either identified as or should be reasonably understood to be confidential and/or proprietary; and, (iii) any notes, extracts, analysis, or materials prepared by Licensee which are copies of or derivative works of 3CX’s or its licensors’ proprietary or confidential information from which the substance of Confidential Information can be inferred or otherwise understood (the “Confidential Information”).
Confidential Information shall not include information which Licensee can clearly establish by written evidence: (a) is already lawfully known to or independently developed by Licensee without access to the Confidential Information, (b) is disclosed in non-confidential published materials, (c) is generally known to the public, or (d) is rightfully obtained from any third party without any obligation of confidentiality.
Licensee agrees not to disclose Confidential Information to any third party and will protect and treat all Confidential Information with the highest degree of care. Except as otherwise expressly provided in this License, Licensee will not use or make any copies of Confidential Information, in whole or in part, without the prior written authorization of 3CX. Licensee may disclose Confidential Information if required by statute, regulation, or order of a court of competen
t jurisdiction, provided that Licensee provides 3CX with prior notice, discloses only the minimum Confidential Information required to be disclosed, and cooperates with 3CX in taking appropriate protective measures. These obligations shall continue indefinitely following termination of this License with respect to Confidential Information.
7. NO WARRANTY AND DISCLAIMER OF LIABILITY
THE SOFTWARE IS WARRANTED TO SUBSTANTIALLY CONFORM TO ITS WRITTEN DOCUMENTATION FOR A PERIOD OF THIRTY (30) DAYS FOLLOWING SHIPMENT OR DOWNLOAD. AS YOUR SOLE AND EXCLUSIVE REMEDY IN THE EVENT OF A BREACH OF THIS WARRANTY, 3CX WILL, AT ITS OPTION, REPLACE THE SOFTWARE WITH CONFORMING SOFTWARE, OR REFUND ANY AMOUNT PAID BY YOU TO 3CX FOR THE SOFTWARE. 3CX AND ITS LICENSORS DO NOT MAKE ANY, AND HEREBY SPECIFICALLY DISCLAIM ANY, OTHER REPRESENTATIONS, ENDORSEMENTS, GUARANTIES, OR WARRANTIES, EXPRESS OR IMPLIED, RELATED TO THE SOFTWARE INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTY OF MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS. 3CX does not warrant that use of the Software, or Licensee’s ability to use the Software will be uninterrupted, virus free or error free. Licensee acknowledges that 3CX does not guarantee compatibility between the Software and any future versions thereof. Licensee acknowledges that 3CX does not and cannot guarantee that Licensee’s computer environment will be free from unauthorized intrusion or otherwise guarantee the privacy of Licensee’s information. Licensee will have sole responsibility for the adequate protection and backup of Licensee’s data and/or equipment used with the Software. The entire risk as to the quality and performance of the Software and any obligation with respect to service and support is borne by Licensee.
LICENSEE’S SOLE EXCLUSIVE REMEDY FOR ANY CLAIM ARISING UNDER THIS LICENSE OR FROM USE OF THE SOFTWARE IS THAT 3CX WILL USE COMMERCIALLY REASONABLE EFFORTS TO ISSUE LICENSEE WITH A REPLACEMENT FOR ANY DEFECTIVE SOFTWARE OR MEDIA. 3CX AND ITS PARENTS, SUBSIDIARIES, AFFILIATES, SHAREHOLDERS, DIRECTORS, OFFICERS, EMPLOYEES, LICENSORS AND AGENTS (THE “3CX PARTIES”) SHALL NOT BE LIABLE UNDER ANY LEGAL THEORY FOR ANY DAMAGES SUFFERED IN CONNECTION WITH THE USE OF THE SOFTWARE, INCLUDING WITHOUT LIMITATION, INDIRECT, SPECIAL, INCIDENTAL, MULTIPLE, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOSS OF PROFITS, DATA OR USE (“EXCLUDED DAMAGES”), EVEN IF ANY PARTY WAS ADVISED OF THE POSSIBILITY OF ANY EXCLUDED DAMAGES OR ANY EXCLUDED DAMAGES WERE FORESEEABLE. IN THE EVENT OF A FAILURE OF THE ESSENTIAL PURPOSE OF THE EXCLUSIVE REMEDY, AS LICENSEE’S SOLE AND EXCLUSIVE ALTERNATIVE REMEDY, LICENSEE MAY RECEIVE ACTUAL DIRECT DAMAGES UP TO THE AMOUNT PAID BY LICENSEE TO 3CX FOR THE SOFTWARE. LICENSEE HEREBY EXPRESSLY RELEASES THE 3CX PARTIES FROM ANY AND ALL LIABILITY OR RESPONSIBILITY FOR ANY DAMAGE CAUSED, DIRECTLY OR INDIRECTLY, TO LICENSEE OR ANY THIRD PARTY AS A RESULT OF THE USE OF THE SOFTWARE OR THE INTRODUCTION THEREOF INTO LICENSEE’S COMPUTER ENVIRONMENT.
The above disclaimer of warranty and liability constitutes an essential part of this License and Licensee acknowledges that Licensee’s installation and use of the Software reflect Licensee’s acceptance of this disclaimer of warranty and liability. Certain jurisdictions may limit 3CX’s and its licensors’ ability to disclaim their liability to you, in which case, the foregoing disclaimer shall be construed to limit 3CX’s and its licensors’ liability to the maximum extent permitted by applicable law.
8. TERM AND TERMINATION OF LICENSE
This License is valid until terminated. Licensee may terminate this License at any time by destroying or returning Licensee’s copy of the Software and all Confidential Information as set forth below. This License will terminate immediately if Licensee defaults or breaches any term of this License. Upon termination of this License for any reason, any right, license or permission granted to Licensee with respect to the Software shall immediately terminate and Licensee hereby undertakes to: (i) immediately cease to use any part of the Software; and (ii) promptly return the Software and all Confidential Information and related material to 3CX and fully destroy, delete and/or de-install any copy of the Software installed or copied by Licensee. The provisions regarding confidentiality, ownership, disclaimers of warranty, limitation of liability, equitable relief and governing law and venue will survive termination of this License indefinitely in accordance with their terms.
9. ASSIGNMENT
The License is personal to Licensee and Licensee agrees not to transfer (by operation of law or otherwise), sublicense, lease, rent, or assign their rights under this License, and any such attempt shall be null and void. 3CX may assign, transfer, or sublicense this License or any rights or obligations thereunder at any time in its sole discretion.
10. GOVERNING LAW
This License shall be governed by and construed in accordance with the laws of the United Kingdom without regard to conflict of law provisions thereto. Licensee submits to the jurisdiction of any court sitting in the United Kingdom in any action or proceeding arising out of or relating to this Agreement and agrees that all claims in respect of the action or proceeding may be heard and determined in any such court. There shall be no class action arbitration or litigation pursuant to this License. 3CX may seek injunctive relief in any venue of its choosing. Licensee hereby submits to personal jurisdiction in such courts. The parties hereto specifically exclude the United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transactions Act from this License and any transaction between them that may be implemented in connection with this License. The original of this License has been written in English. The parties hereto waive any statute, law, or regulation that might provide an alternative law or forum or to have this License written in any language other than English.
11. U.S. GOVERNMENT END USERS
The Software is a “commercial item,” as that term is defined in 48 C.F.R. 2.101 (Oct. 1995), consisting of “commercial computer software” and “commercial computer software documentation,” as such terms are used in 48 C.F.R. 12.212 (Sept. 1995). Consistent with 48 C.F.R. 12.212 and 48 C.F.R. 227.7202-1 through 227.7202-4 (June 1995), all U.S. Government End Users acquire the Software with only those rights set forth herein.
12. EQUITABLE RELIEF
It is agreed that because of the proprietary nature of the Software, 3CX’s and its Licensors’ remedies at law for a breach by the Licensee of its obligations under this License will be inadequate and that 3CX and its Licensors shall, in the event of such breach, be entitled to, in addition to any other remedy available to it, equitable relief, including injunctive relief, without the posting of any bond and in addition to all other remedies provided under this License or available at law.
13. System Requirements, Software Limitations & Emergency Communications
The Software does not include transmission (calling) to and from Customer’s location. To enable calling to and from the platform, Customer must purchase, at Customer’s own expense, transmission (calling) (“Communications”) as well high speed broadband Internet access separately from a third-party provider. 3CX does not guarantee that any third-party Communications will be compatible with the 3CX Software. Customer’s ability to use the Software may be affected by the performance of these third-party services. Customer acknowledges and agrees that system requirements for the Software may change from time to time and that adherence to the system requirements is Customer’s responsibility. Customer is responsible for ensuring that its networks and systems are adequately
secured against unauthorized intrusion or attack and for regularly backing up its data and files in accordance with good computing practices. 3CX is not liable for the failure of or any errors with any third-party Communications services.
LICENSEE ACKNOWLEDGES THAT THE SOFTWARE IS NOT PRE-CONFIGURED FOR USE TO CONTACT, OR COMMUNICATE WITH, ANY POLICE AGENCY, FIRE DEPARTMENT, AMBULANCE SERVICE, HOSPITAL OR ANY OTHER EMERGENCY SERVICE OF ANY KIND. IN ADDITION TO PURCHASING COMMUNICATIONS AND INTERNET ACCESS FROM A THIRD-PARTY PROVIDER, CUSTOMER MUST CONFIGURE THE SOFTWARE TO ENABLE CALLS TO “911,” POISON CONTROL CENTERS OR TO ANY OTHER EMERGENCY NUMBER AVAILABLE IN CUSTOMER’S COMMUNITY. 3CX DISCLAIMS ANY EXPRESS OR IMPLIED WARRANTY OF FITNESS FOR SUCH USES.
3CX SHALL HAVE NO LIABILITY OR RESPONSIBILITY ARISING OUT OF ANY COMMUNICATIONS SERVICES PROVIDED BY A THIRD PARTY, INCLUDING, BUT NOT LIMTIED TO, 911 SERVICES OR ANY ACTS, OMISSIONS, FAILURES OR INTERRUPTIONS OF SERVICE, NEGLIGENCE OR OTHER MISCONDUCT OF ANY COMMUNICATIONS (INCLUDING 911) SERVICE PROVIDER, OTHER EMERGENCY CALL CENTER PROVIDER, RESELLER, CUSTOMER, OR 3CX. 3CX MAKES NO REPRESENTATION OR WARRANTY, EXPRESS OR IMPLIED, WITH RESPECT TO THE NATURE, SCOPE, EXTENT, PERFORMANCE, COMPATIBILITY, OR QUALITY OF ANY THIRD-PARTY COMMUNICATIONS OR INTERNET ACCESS SERVICE, INCLUDING 911 EMERGENCY OR SIMILAR SERVICES. CUSTOMER HEREBY AGREES TO INDEMNIFY, DEFEND AND HOLD HARMLESS 3CX AND ITS OFFICERS, DIRECTORS, MANAGERS, EMPLOYEES, AFFILIATES, ATTORNEYS, AND AGENTS, AND ANY OTHER COMMUNICATIONS OR INTERNET ACCESS SERVICE PROVIDER WHO FURNISHES SERVICES TO CUSTOMER, FROM AND AGAINST ANY AND ALL CLAIMS, DEMANDS, SUITS, PROCEEDINGS, LIABILITIES, SETTLEMENTS, ATTORNEYS’ FEES, COSTS, EXPENSES, PENALTIES, FINES, JUDGMENTS AND DAMAGES OF ANY AND ALL KIND WHATSOEVER (INCLUDING, WITHOUT LIMITATION, REASONABLE ATTORNEYS’ FEES) BY OR ON BEHALF OF A CUSTOMER OR ANY USER, ARISING OUT OF OR OTHERWISE RELATING TO ANY ACTS, OMISSIONS, FAILURES OR INTERRUPTIONS OF SERVICE, NEGLIGENCE AND OTHER MISCONDUCT OF 3CX IN CONNECTION WITH THIRD-PARTY COMMUNICATIONS OR INTERNET ACCESS SERVICES, INCLUDING, BUT NOT LIMITED TO 911 SERVICES.
Customer is responsible for configuring the 3CX Software to make phone calls to access 911 emergency services. Customer shall be solely responsible for correctly specifying the location and all other necessary information to enable 911 to operate successfully and will update this information whenever the physical location of service changes. Customer shall also be solely responsible for testing 911 calls to ensure that such calls are correctly routed to the appropriate Public Safety Answering Point (“PSAP”).
14. COPYRIGHT NOTICES AND OTHER NOTICES
The Software is protected by the copyright laws of the United States and all other applicable laws of the United States and other nations and by any international treaties, unless specifically excluded herein.
ReSIProcate is licensed and copyrighted by SIPFoundry, Inc. and its licensors.
PostgreSQL Database Management System is licensed and copyrighted by The PostgreSQL Global Development Group and The Regents of the University of California.
This product is licensed for United States Patents No. 4,994,926, No. 5,291,302, No. 5,459,584, No. 6,643,034, No. 6,785,021, No. 7,202,978 and Canadian Patents No. 1329852 and No. 2101327. The speech compression algorithm contained in this equipment uses patented technologies belonging to France Télécom, Mitsubishi Electric Corporation, Nippon Telephone and Telegraph Corporation, Université de Sherbrooke and NEC Corporation for which 3CX has obtained the necessary patent license agreement.
This software includes source code from the WebRTC native code package, which is copyright (c) 2011 of the WebRTC project authors. This software also uses libraries from the FFmpeg project under the LGPLv2.1. FFmpeg libraries are not owned by 3CX but are owned by the FFMpeg project at https://www.ffmpeg.org
THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS “AS IS” AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT HOLDER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TOR (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
