12 characteristics of successful IT professionals

My daughter just graduated college with a degree in Computer Science and landed a job with an insurance company in their IT department. What makes an IT person successful?

I was at a networking meeting the other evening and was asked the typical question “What do you do?” I answered with my normal turn of phrase “I teach leadership and soft skills to IT people. How about you, what do you do?” The returned reply was not what I expected. Instead of the person launching off on a description of his chosen profession, he replied by saying “Wow, my daughter just graduated college with a degree in Computer Science and landed a job with an insurance company in their IT department. What makes an IT person successful?” I answered with the expected list of characteristics such as having a deep understanding of the technology, business acumen, being a team player, etc.

Upon returning home two hours and a glass of wine later, his question still resonated with me. Upon deeper thought, I settled on these twelve attributes.

1. Loves technology When a person is doing something that he/she truly enjoys, it’s infectious. People can feel it and want to be involved and get swept up in the experience. From an IT perspective, this can be your boss, peers, clients, or staff. Equally, if not more important, is that when you do something you love, you do it better. This shows in the quality of your work, your commitment to the task, and your willingness to take on challenging assignments.

2. Understands data Data is the life blood of an IT organization and the business it serves. Having a deep understanding of a company’s data provides insights into how all the major software applications are connected. Additionally, from a business perspective, if you understand a company’s data flow, you will understand its internal processes and business model.

3. Understands the business A major trend in IT is its closer and closer alignment with the business it serves. Even at the CIO level, you can’t just be the head techie, you must be a strong business professional who happens to know quite a bit about IT. This business understanding allows you to better serve the business community and be more innovative on their behalf.

4. Can speak both techie and non-techie Do you want to watch a non-technical person’s eyes glaze over? Talk to them using technical acronyms and/or start describing a technology’s features instead of its business benefits. The problem with this scenario is that the business users are the people you are trying to support and, as a result, may have input into your next performance report.

5. Is a mile deep in primary expertise If your primary expertise is business analysis, then you should be the best Business Analyst you can possibly be. If you specialize in data communications, you should know everything there is to know about Cisco routers and other data communications hardware and software in your data center. If you are a Project Manager or IT Manager, know how to lead projects and lead people. It doesn’t matter what expertise you choose, IT professionals respect competence. Unless there are mitigating circumstances, such as organizational fit, your ability to perform will be noticed.

6. Has a working knowledge of related technical areas The complexity of today’s business processes multiplied by the complexity of today’s technology doesn’t allow you to be a one trick pony. While, of course, being proficient at your primary technology, you must also be knowledgeable in the technologies that touch it. For example, if you are a Java programmer, you should also have an understanding of database design and database stored procedures. On the less technical side, if you are a Project Manager, you should have a general knowledge of software development, software testing, and the other professional disciplines needed to make your project a success.

7. Shares technical knowledge with others Part of being a team player is a willingness to share your knowledge with others. Helping others helps your manager grow his/her staff, enhances your professional reputation, builds loyalty toward you in those you help, and positions you for higher levels within the company. Also, teaching others actually enhances your understanding of the topic because it makes you look at things from other people’s perspective.

8. Loves to learn One thing about technology is that it keeps changing. Hardware and software vendors continually upgrade their products. New IT megatrends miraculously appear, become the primary industry workhorse, and eventually fade away as an out-of-date legacy. You must love to learn because the tools of your profession are continually changing.

9. Is a team player There is an old African proverb that to go fast, travel alone to travel far, journey with others. A profession spans many years and is a marathon, not a sprint. Being a team player and an ethical employee, in the long term, far outweighs the short term advances gained by unsportsmanlike conduct. It eventually catches up with you. As the expression goes, friends in your life come and go, enemies accumulate.

10. Thinks outside-the-box Creative thinking facilitates innovative ways to solve problems, reuse old technologies in new ways, create new processes, and define new approaches. These types of activities can enhance your professional brand as both a thought leader and indispensable company resource.

11. Sees problems as learning opportunities It is a wonderful feeling when technology and business processes run smoothly. While everyone, of course, does their utmost to reach this state, there is great value in viewing issues as opportunities to learn more about technology and how to use it effectively. Over time, your willingness and ability to fix production problems combined with the deep insights they bring can truly make you a “techie’s techie” and go-to person when issues arise.

12. Loves a technical challenge The willingness and ability to define and architect solutions to seemingly undoable technical challenges can broaden your technical knowledge, increase your understanding of specific technologies, deepen your problem solving ability and gain you the notice and praise of your peers, business users, and management. A love for technical challenge causes you to theorize potential solutions while standing in the shower at home, walking the dog down the street, and sitting in front of the TV with pencil and paper in hand. This may sound extreme, but for anyone who has done it, you understand that your most creative thoughts and innovations most often come when you are relaxed and doing other things. It’s the love of the challenge that keeps it in mind.

If you have any questions about your career in IT, please email me at [email protected] or find me on Twitter at @EricPBloom and @MgrMechanics or at www.ManagerMechanics.com.

Until next time, work hard, work smart, and continue to build your professional brand.

Read more of Eric Bloom’s Your IT Career blog and follow the latest IT news at ITworld. Follow Eric on Twitter at @EricPBloom. For the latest IT news, analysis and how-tos, follow ITworld on Twitter and Facebook.

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    2) The Bits and Bytes of Computer Networking Course

    – Demystify computer networks

    – Learn all about TCP/IP communications.

    – Understand troubleshooting tools and techniques.

     

    3) Operating Systems and You: Becoming a Power User Course

    – Learn to navigate Linux and Windows

    – configure disk partitions and filesystems.

    – understand how system processes work and how to manage them.

     

    4) System Administration and IT Infrastructure Services Course

    – Learn best practices for choosing hardware and vendors.

    – manage computers and users using the directory services

    – Learn to backup your organization’s data

     

    5) IT Automation Course

    – Learn the fundamentals of programming

    – Use automation to perform system administration tasks.

     

    6) IT Security Course

    – Learn encryption techniques

    – Find out about various authentication systems and types.

     

    Google IT Support Professional Certificate Cost

    The Google IT Support Professional Certificate Cost will be $49/month and the course usually goes on for about eight to 12 months for the certification. You can also take up individual programs that are part of the course as mentioned above.

     

    Participant Review – I can truly say that all the class that I have taken here is worth and I learned a lot. In the past, it was a matter of just going through the motions, but the way this course was run and the way the video presentation and materials were provided above and beyond just reading the book, made things clearer and easier for me to understand. I feel like I “know” something with IT support. Thank you again.

    Google IT Support Professional Certificate

    Rating : 4.8 out of 5

    You can  Sign up Here

     

     

    2. Google IT Automation with Python Professional Certificate

    Google IT Automation with Python is a 6-course certification program offered by Google on Coursera. You can complete the course in six months to master your Python coding skills, along with polishing your version control and problem-solving skills through the best practices illustrated in the course. It is a beginner-level course with flexible assignment deadlines that eases the task of learning. Once you complete the course, you can apply for a job in the top-most IT companies as an IT specialist or System Administrator. Anyone who wants to develop a career in the lucrative IT field can register and learn to develop the necessary skills and apply it in the IT industry.

     

    Key USPs –

    – Learn and write Python scripts that can automate repetitive programming tasks

    – Understand the usage of Git and GitHub to manage version controlling of your codes

    – Take hold of the IT resources in physical as well as virtual systems in the organization

    – Learn configuration management to monitor clusters in companies seamlessly

    – Understand troubleshooting and debugging in programming to deliver optimized codes

     

    Duration: 2 Months

    Rating: 4.6 out of 5

    You can Sign up Here

     

     

    3. Free IT Help Desk Training and Tutorials (LinkedIn Learning – Lynda)

    Learn to address help-desk requests and run an IT help desk from. This IT help desk course will help you perform IT support, and solve problems promptly. Some of the courses included there are –

    – Help Desk Handbook for End Users: PC Basics, Hardware, Operating Systems, and Applications Preview by Scott Jernigan (2h 18m)

    – IT Service Desk: Management Fundamentals Preview Course by Fancy Mills (2h 38m)

    – macOS Sierra for IT Administrators Preview Course by Sean Colins (3h 18m)

    – CompTIA A+ (220-901) Cert Prep: 5 Networking Preview Course by Mike M
    eyers (5h 9m)

    – Windows 10: Administration Preview Course by Martin Guidry (1h 58m)

    – G Suite Administration Preview Course by Julio Appling (1h 44m)

     

    Duration : Variable 

    Rating : 4.6 out of 5

    You can Sign up Here

     

     

    4. Technical Support Fundamental (Coursera)

    In this program, you will prepare for the role of an entry-level IT Support Specialist. Get introduced to the world of information technology and learn about the various components such as computer hardware, the Internet, computer software, troubleshooting, and customer service. Understand what a technical interview might look like and get tips on how to prepare for one.

     

    Key USPs-

    – No prior experience is required to enroll in the certification.

    – Assemble a computer from scratch and understand how a binary system and internet works and its impact in the modern world.

    – Choose and install an operating system on a computer.

    – Gain best practices and advice from the instructor.

    – Learn how applications are created and how they work under the hood of a computer.

    – Utilize common problem-solving methodologies and soft skills in an Information Technology setting.

    – The flexible deadline allows you to learn as per your convenience.

     

    Duration: 19 hours, 8 to 10 hours per week

    Rating: 4.8 out of 5

    You can Sign up Here  

     

     

    5. IT Help Desk Course for Professionals (Udemy)

    This course has been created by Paul Hill and Omar Dabbas. Paul has over 9 years of experience in the IT industry, and actively works with the Federal Agencies in the United States for their network requirements. Omar has a bachelor degree in Computer Science, and several certificates from Cisco (CCNA, CCNA-Voice, CCNA-Wireless, CCNP) & Microsoft (MCSA & MCP). Together this course will empower you to become an IT Help Desk professional.

     

    Details of the IT Helpdesk course –

    – Learn how a computer works from both a hardware and software standpoint

    – Learn about networking, DNS & DHCP

    – Get extra tips and hints all through the course

    – Ideal for fresh graduates who want to pursue a career in IT

    – Learn about useful tools to help you in the job

    – The cost so low, it is practically a free IT help desk training course

     

    Duration : 2 hours

    Rating : 4.4 out of 5

    You can Sign up Here

     

    Review : Have been applying for many IT Help Desk jobs, and this course perfectly explains some of the essential daily tasks perfectly. This course gives me the confidence I need to go into a job interview and know what I’m talking about! – Edmund Wright

     

     

    6. IT Helpdesk Course : Start and Run a Successful IT Support Company (Udemy)

    Jonathan Edwards has worked in IT and technology since he was 17 years old! He started his career for a large UK bank and has worked for multiple technical departments globally ever since. He’s also a Microsoft Certified Professional since 2000 and is himself committed to changing and learning as times and technology evolves. This course by him is quite highly recommended by students and is quite a good fit for people wanting to learn how to run their IT support company.

     

    Details of the course –

    – Learn the different IT support services that can be offered

    – Know about the different cloud services

    – Figure out different IT support pricing models so you can price your services better

    – Learn to draft a professional proposal

     

    Duration : 4 hours

    Rating : 4.5 out of 5

    You can Sign up Here

     

    Review : Very straight to the point and concise. The instructor is very experienced. This is a beautiful course.Thanks Jonathan for this course and resources. I am getting right to it and starting my own IT support company.Although my location and country might be different with cost and pricing .I have no doubt this will be an added advantage

     

     

    7. Free IT Support Course: Fundamentals by Microsoft (edX) 

    This Microsoft course is taught by Tony Frink, Senior Content Development Manager, Microsoft; Mike Orlowicz, Business & Financial Consultant / IT Course Development & Delivery, Lawrence Associates LLC and Bernie Lawrence, CEO Lawrence Associates LL

    This program will help you –

    – Understand the key responsibilities of a support executive

    – Demystify customer behavior in correlation with customer behaviour

    – Understand the basic stages of IT Support case management

     

    Duration : 4 weeks, 3 to 4 hours per week

    Rating : 4.5 out of 5

    You can Sign up Here

     

     

    8. Help Desk Certificate: Networking Essentials by Microsoft (edX)

    This Microsoft Course is taught by Martin Coetzer, Senior Content Developer, Learning eXperiences, Team Microsoft Corporation; Pam Glazier, Content Specialist, Microsoft; James Seymour, Principal Content Publishing Manager, Microsoft and Tony Frink, Senior Content Development Manager Microsoft. Also, check out our compilation of Best Microsoft Exchange Server Courses.

    In this course, you will –

    – Demystify networking topologies

    – Learn all about LANs, WANs and the Internet

    – Learn how wireless and wired networks work

    – Learn about TCP/IP Troubleshooting

     

    Duration : 4 weeks, 2 to 3 hours per week

    Rating : 4.4 out of 5

    You can Sign up Here

     

     

    So those were the best IT Support Courses, Certifications, Training and Tutorials to help you get an IT Support role job and enter the industry. We hope you found what you were looking for. Wish you the best in your career! Happy Learning!

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