8 Best IT Support Help Desk Course Certification 2020 UPDATED

1. Google IT Support Professional Certificate (Coursera)

2. Google IT Automation with Python Professional Certificate

3. Free IT Help Desk Training and Tutorials (LinkedIn Learning – Lynda)

4. Technical Support Fundamental (Coursera)

5. IT Help Desk Course for Professionals (Udemy)

6. IT Helpdesk Course : Start and Run a Successful IT Support Company (Udemy)

7. Free IT Support Course: Fundamentals by Microsoft (edX)

8. Help Desk Certificate: Networking Essentials by Microsoft (edX)

IT Support Courses Certifications Training

30+ Global experts have compiled a list of the best courses, training programs and certifications for IT Support and Helpdesk to help you launch a career in this fast growing industry. These are updated monthly for 2020 and are suitable for beginners, intermediate learners as well as experts.  The list includes both free and paid learning resources.


1. Google IT Support Professional Certificate (Coursera)

Available exclusively on Coursera, this Google certification will help students learn fundamental concepts of IT support like networking, operating systems, system administration, troubleshooting and customer service, IT automation and network security. This 64 hour long video lecture series is spread across multiple weeks and is open to everyone, regardless of your previous experience (technical or otherwise).


Courses that comprise the Program –

1) Technical Support Fundamentals Course

– Learn how the binary system works.

– Learn to assemble a computer

– Learn to install an OS on a computer.


2) The Bits and Bytes of Computer Networking Course

– Demystify computer networks

– Learn all about TCP/IP communications.

– Understand troubleshooting tools and techniques.


3) Operating Systems and You: Becoming a Power User Course

– Learn to navigate Linux and Windows

– configure disk partitions and filesystems.

– understand how system processes work and how to manage them.


4) System Administration and IT Infrastructure Services Course

– Learn best practices for choosing hardware and vendors.

– manage computers and users using the directory services

– Learn to backup your organization’s data


5) IT Automation Course

– Learn the fundamentals of programming

– Use automation to perform system administration tasks.


6) IT Security Course

– Learn encryption techniques

– Find out about various authentication systems and types.


Google IT Support Professional Certificate Cost

The Google IT Support Professional Certificate Cost will be $49/month and the course usually goes on for about eight to 12 months for the certification. You can also take up individual programs that are part of the course as mentioned above.


Participant Review – I can truly say that all the class that I have taken here is worth and I learned a lot. In the past, it was a matter of just going through the motions, but the way this course was run and the way the video presentation and materials were provided above and beyond just reading the book, made things clearer and easier for me to understand. I feel like I “know” something with IT support. Thank you again.

Google IT Support Professional Certificate

Rating : 4.8 out of 5

You can  Sign up Here



2. Google IT Automation with Python Professional Certificate

Google IT Automation with Python is a 6-course certification program offered by Google on Coursera. You can complete the course in six months to master your Python coding skills, along with polishing your version control and problem-solving skills through the best practices illustrated in the course. It is a beginner-level course with flexible assignment deadlines that eases the task of learning. Once you complete the course, you can apply for a job in the top-most IT companies as an IT specialist or System Administrator. Anyone who wants to develop a career in the lucrative IT field can register and learn to develop the necessary skills and apply it in the IT industry.


Key USPs –

– Learn and write Python scripts that can automate repetitive programming tasks

– Understand the usage of Git and GitHub to manage version controlling of your codes

– Take hold of the IT resources in physical as well as virtual systems in the organization

– Learn configuration management to monitor clusters in companies seamlessly

– Understand troubleshooting and debugging in programming to deliver optimized codes


Duration: 2 Months

Rating: 4.6 out of 5

You can Sign up Here



3. Free IT Help Desk Training and Tutorials (LinkedIn Learning – Lynda)

Learn to address help-desk requests and run an IT help desk from. This IT help desk course will help you perform IT support, and solve problems promptly. Some of the courses included there are –

– Help Desk Handbook for End Users: PC Basics, Hardware, Operating Systems, and Applications Preview by Scott Jernigan (2h 18m)

– IT Service Desk: Management Fundamentals Preview Course by Fancy Mills (2h 38m)

– macOS Sierra for IT Administrators Preview Course by Sean Colins (3h 18m)

– CompTIA A+ (220-901) Cert Prep: 5 Networking Preview Course by Mike M
eyers (5h 9m)

– Windows 10: Administration Preview Course by Martin Guidry (1h 58m)

– G Suite Administration Preview Course by Julio Appling (1h 44m)


Duration : Variable 

Rating : 4.6 out of 5

You can Sign up Here



4. Technical Support Fundamental (Coursera)

In this program, you will prepare for the role of an entry-level IT Support Specialist. Get introduced to the world of information technology and learn about the various components such as computer hardware, the Internet, computer software, troubleshooting, and customer service. Understand what a technical interview might look like and get tips on how to prepare for one.


Key USPs-

– No prior experience is required to enroll in the certification.

– Assemble a computer from scratch and understand how a binary system and internet works and its impact in the modern world.

– Choose and install an operating system on a computer.

– Gain best practices and advice from the instructor.

– Learn how applications are created and how they work under the hood of a computer.

– Utilize common problem-solving methodologies and soft skills in an Information Technology setting.

– The flexible deadline allows you to learn as per your convenience.


Duration: 19 hours, 8 to 10 hours per week

Rating: 4.8 out of 5

You can Sign up Here  



5. IT Help Desk Course for Professionals (Udemy)

This course has been created by Paul Hill and Omar Dabbas. Paul has over 9 years of experience in the IT industry, and actively works with the Federal Agencies in the United States for their network requirements. Omar has a bachelor degree in Computer Science, and several certificates from Cisco (CCNA, CCNA-Voice, CCNA-Wireless, CCNP) & Microsoft (MCSA & MCP). Together this course will empower you to become an IT Help Desk professional.


Details of the IT Helpdesk course –

– Learn how a computer works from both a hardware and software standpoint

– Learn about networking, DNS & DHCP

– Get extra tips and hints all through the course

– Ideal for fresh graduates who want to pursue a career in IT

– Learn about useful tools to help you in the job

– The cost so low, it is practically a free IT help desk training course


Duration : 2 hours

Rating : 4.4 out of 5

You can Sign up Here


Review : Have been applying for many IT Help Desk jobs, and this course perfectly explains some of the essential daily tasks perfectly. This course gives me the confidence I need to go into a job interview and know what I’m talking about! – Edmund Wright



6. IT Helpdesk Course : Start and Run a Successful IT Support Company (Udemy)

Jonathan Edwards has worked in IT and technology since he was 17 years old! He started his career for a large UK bank and has worked for multiple technical departments globally ever since. He’s also a Microsoft Certified Professional since 2000 and is himself committed to changing and learning as times and technology evolves. This course by him is quite highly recommended by students and is quite a good fit for people wanting to learn how to run their IT support company.


Details of the course –

– Learn the different IT support services that can be offered

– Know about the different cloud services

– Figure out different IT support pricing models so you can price your services better

– Learn to draft a professional proposal


Duration : 4 hours

Rating : 4.5 out of 5

You can Sign up Here


Review : Very straight to the point and concise. The instructor is very experienced. This is a beautiful course.Thanks Jonathan for this course and resources. I am getting right to it and starting my own IT support company.Although my location and country might be different with cost and pricing .I have no doubt this will be an added advantage



7. Free IT Support Course: Fundamentals by Microsoft (edX) 

This Microsoft course is taught by Tony Frink, Senior Content Development Manager, Microsoft; Mike Orlowicz, Business & Financial Consultant / IT Course Development & Delivery, Lawrence Associates LLC and Bernie Lawrence, CEO Lawrence Associates LL

This program will help you –

– Understand the key responsibilities of a support executive

– Demystify customer behavior in correlation with customer behaviour

– Understand the basic stages of IT Support case management


Duration : 4 weeks, 3 to 4 hours per week

Rating : 4.5 out of 5

You can Sign up Here



8. Help Desk Certificate: Networking Essentials by Microsoft (edX)

This Microsoft Course is taught by Martin Coetzer, Senior Content Developer, Learning eXperiences, Team Microsoft Corporation; Pam Glazier, Content Specialist, Microsoft; James Seymour, Principal Content Publishing Manager, Microsoft and Tony Frink, Senior Content Development Manager Microsoft. Also, check out our compilation of Best Microsoft Exchange Server Courses.

In this course, you will –

– Demystify networking topologies

– Learn all about LANs, WANs and the Internet

– Learn how wireless and wired networks work

– Learn about TCP/IP Troubleshooting


Duration : 4 weeks, 2 to 3 hours per week

Rating : 4.4 out of 5

You can Sign up Here



So those were the best IT Support Courses, Certifications, Training and Tutorials to help you get an IT Support role job and enter the industry. We hope you found what you were looking for. Wish you the best in your career! Happy Learning!




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