Full Job Description

POSITION OVERVIEW

Applications accepted from: ALL PERSONS

Job Classification: IT SPECIALIST – INFRASTRUCTURE (DESKTOP SUPPORT)

Posting Number: 24855
Department: Precise Business Solutions
Division: INFRASTRUCTURE
Reporting Location: Spring, TX
Workdays & Hours: MONDAY – FRIDAY 8:00 AM – 5:00 PM* *Subject to Change

DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS

Installs desktop hardware, Operating Systems (OS), applications, and other software through approval via change control process and troubleshoot repairs/replaces hardware, OS, application, and software as required. May oversee the work of other technical staff in supporting the computing/network environments. Supports the workstations, tablets, monitors, printers, projectors, wireless, and communication interface environments along with configuring, troubleshooting, and repairs as necessary. Maintains equipment inventory and configuration management database updates. Coordinates warranty support and repair of workstation/tablets/monitor/projector/printer hardware as necessary. Evaluates technical training and develops training aids. Handles special projects as assigned. Interfaces with end users to resolve any computing problems

WORKING CONDITIONS
This position is physically comfortable; the individual has discretion about walking, standing, etc. There are no major sources of discomfort in a normal office environment. The position routinely requires lifting of moderately heavy items, such as computers, printers, or records boxes (up to 40 pounds) and/or stooping, bending, very long periods of walking on rough surfaces on a routine basis and extensive use of a video display terminal. There may be sources of discomfort, i.e., outdoor installations, hot/cold temperature and humid/wet conditions. Hands-on environment. May have on-call responsibilities and rotating shifts.

EDUCATION REQUIREMENTS
Requires a Bachelor’s degree in Computer Science, Management and Information Systems (MIS) or a closely related field.

EXPERIENCE REQUIREMENTS
At least three (3) years of technology experience supporting IT infrastructure including networks, security, and hardware.
System-specific technical certifications may be considered for substitution for 1 year of experience.

Related professional experience may be substituted for the education requirement on a year-for-year basis.

LICENSE REQUIREMENTS
None

PREFERENCES

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**

Preferences will be given to those with the following skill set:

• Experience and technical expertise in the areas of: Hardware/OS/Application/Software/Network installation and troubleshooting.
• Advance working knowledge of installing and troubleshooting Windows based Operating Systems and Microsoft Office Suites as well as other applications/software.
• Knowledge of Microsoft Desktop Optimization Package (MDOP) and Microsoft System Center a plus.
• Ability to clearly communicate with customers to clarify issues and instruction.

GENERAL INFORMATION

SELECTION / SKILLS TESTS REQUIRED
Department may administer skills assessment test

SAFETY IMPACT POSITION YES
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION
Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.