Contact Centers today need a robust, all-in-one platform to meet high demands. Five9 doesn’t always keep up with the needs of today’s contact centers. They are slow to update their product, resulting in limited functionality and outdated, clunky interfaces. Their reporting separates voice from digital first (IVA) channels, and data security does not comply with industry-leading FedRAMP certification. Plus, the only way to achieve advanced functionality is to rely on multiple third-party integrations.
CXone gives you what you need to meet today’s customer expectations. Our innovative, native applications work together on a unified platform for advanced functionality and ease of use. Combined voice and digital channels in reporting gives you the full view of your interactions. All our customers benefit from data security requirements that meet standards for FedRAMP certification. Our white glove customer service and support assists you in the first day of installation and beyond.