24/7 Help Desk & Technical Support

Your workforce deserves fast, expert support to stay productive. Our help desk eliminates obstacles and keeps your team moving.

We assist with:

• Endpoint troubleshooting (PCs, Macs, mobile devices)

• Software installation & updates

• Microsoft 365 & Google Workspace

• Email issues, MFA resets & credential support

• Wi-Fi & network connectivity problems

• VPN configuration for hybrid teams

• Printer, VoIP & peripheral troubleshooting

• File access, permissions & shared drives

• New hire onboarding

• Secure offboarding for departing employees

• Remote & onsite support

We minimize disruptions so your workforce remains productive.

Network Monitoring & Infrastructure Management

Your network must be fast, resilient, secure, and designed to scale with your team.

Our services include:

• 24/7 network & server monitoring

• Automated alerts & proactive issue resolution

• Firewall, router & switch management

• Secure Wi-Fi deployment for office environments

• Network segmentation using Zero Trust

• Bandwidth optimization & performance tuning

• Multi-site network standardization

• VPN & remote access setup

• Patch management & OS updates

• Hardware lifecycle planning

• Infrastructure modernization

We keep your IT backbone strong and secure.

Cybersecurity Services for Richardson TX

Richardson’s technology-dense environment attracts advanced cybercrime groups. Our multi-layer cybersecurity stack protects your business at every layer.

Services include:

• Endpoint Detection & Response (EDR)

• Next-generation antivirus

• 24/7 SOC monitoring

• Multi-factor authentication (MFA)

• Email threat protection & anti-phishing

• Password management systems

• Ransomware detection & rollback

• Firewall optimization with IDS/IPS

• Zero-trust security architecture

• Dark web monitoring

• Credential theft prevention

• Vulnerability assessments

• Penetration testing

• Compliance readiness (SOC 2, HIPAA, PCI, NIST, CMMC, etc.)

We help Richardson companies stay protected in a high-risk digital environment.

Cloud Services & Remote Workforce Enablement

Richardson is home to cloud-driven businesses and development teams requiring secure, optimized cloud infrastructures.

Our cloud solutions include:

• Microsoft 365 administration

• Azure & AWS cloud configuration

• Google Workspace management

• Cloud migrations (servers, apps, databases, email)

• Virtual Desktop Infrastructure (VDI)

• SharePoint architecture & Teams optimization

• Cloud identity & access management

• Cloud security enforcement

• Cloud-based backup & disaster recovery

We maximize cloud performance and security.

Data Backup & Disaster Recovery

Data protection is a critical requirement for Richardson businesses, including those in engineering, telecom, finance, and healthcare.

We deliver:

• Hybrid onsite + cloud backup

• Continuous data backup monitoring

• Full image-based server backups

• Encrypted offsite storage

• Instant virtualization for business continuity

• Disaster recovery audit & planning

• Business continuity documentation

• Scheduled recovery testing

Your company stays operational even during unexpected events.

Strategic IT Planning & vCIO Advisory Services

Richardson’s fast-growing businesses need strategic leadership — not just reactive support.

Our vCIO provides:

• Multi-year IT planning and roadmapping

• Budget forecasting

• Cybersecurity strategy

• Compliance readiness assessments

• Cloud modernization planning

• Vendor & software licensing consolidation

• Infrastructure lifecycle planning

• IT security policies & governance documentation

We align your technology with your long-term goals.

Vendor & Licensing Management

We streamline your operations by managing all vendors on your behalf.

We manage:

• Internet & telecom providers

• VoIP systems

• Software licensing & renewals

• Cloud subscriptions

• Hardware procurement

• Warranty & asset tracking

• Industry-specific vendors

Your team saves time and eliminates confusion.