24/7 Help Desk & Technical Support

Plano businesses operate at a fast pace — and when issues happen, your employees need immediate assistance to stay productive.

Our help desk supports:

• Laptop and desktop troubleshooting

• Microsoft 365 & Google Workspace

• Email problems, MFA, and password resets

• Software installation & updates

• Wi-Fi and network connectivity issues

• VPN & remote access

• Printer, VoIP, and device support

• File access and permission management

• Employee onboarding and offboarding

• Remote and onsite support

We minimize downtime and keep teams working smoothly.

Network Monitoring & Infrastructure Management

Your network must be secure, resilient, and optimized to handle large workloads and cloud-dependent workflows.

We provide:

• 24/7 network monitoring

• Server management & maintenance

• Firewall, switch & router administration

• Secure business Wi-Fi with enterprise encryption

• Network segmentation (Zero Trust Architecture)

• Bandwidth & performance optimization

• Multi-location network synchronization

• Patch management & automated updates

• Infrastructure modernization planning

Your network stays fast, stable, and secure.

Cybersecurity Services for Plano TX Businesses

Plano is a major target for sophisticated cybercriminals due to the concentration of corporate headquarters and financial institutions.

Our multi-layered cybersecurity stack includes:

• Endpoint Detection & Response (EDR)

• Next-gen antivirus

• 24/7 SOC security monitoring

• Multi-factor authentication (MFA)

• Ransomware protection & rollback

• Email threat protection & phishing filtering

• Password management systems

• Zero-trust identity and access controls

• Firewall security with IDS/IPS

• Dark web credential monitoring

• Penetration testing

• Vulnerability scanning

• Compliance alignment (HIPAA, PCI, SOC 2, NIST, CMMC, GLBA)

We strengthen your defenses across every layer of your organization.

Cloud Services & Hybrid Workforce Enablement

Cloud systems power Plano’s enterprise-level operations, remote teams, and business intelligence platforms.

Our cloud services include:

• Microsoft 365 administration

• Azure & AWS cloud configuration

• Google Workspace management

• Cloud migrations (email, servers, databases, applications)

• Virtual Desktop Infrastructure (VDI)

• SharePoint & Teams optimization

• Cloud security policies and compliance

• Cloud-based backup and recovery

We ensure your cloud environment is secure, efficient, and optimized for productivity.

Data Backup & Disaster Recovery

Businesses in Plano must prepare for threats including:

• Cyberattacks

• Hardware failure

• Power grid outages

• Accidental deletions

• Natural disasters

• Human error

Our backup & recovery solutions include:

• On-premise + cloud hybrid backup

• Continuous data protection

• Image-based server backups

• Encrypted offsite storage

• Instant virtualization for disaster scenarios

• Business continuity planning

• Disaster recovery runbooks

• Scheduled restoration testing

Your business remains resilient during any disruption.

Strategic IT Planning & Virtual CIO (vCIO) Services

Growing businesses need more than support — they need leadership and long-term guidance.

Our vCIO delivers:

• Multi-year technology planning

• IT budgeting & cost forecasting

• Cybersecurity strategy

• Cloud modernization roadmaps

• Compliance & regulatory readiness

• Vendor & licensing consolidation

• Asset lifecycle planning

• IT policies for security and governance

We ensure your IT aligns with your executive goals.

Vendor & Licensing Management

We simplify your operations by acting as your single point of contact for all technology needs.

We manage:

• Telecom and internet providers

• VoIP systems

• Software licensing & renewals

• Cloud subscription management

• Hardware procurement

• Warranty tracking

• Industry-specific vendors and tools

You save time, reduce stress, and eliminate vendor confusion.