| Features | Details |
|---|---|
| IoT Insights | Create and act on service level metrics through system monitoring options. |
| Manage | Administer SIMs effectively and efficiently allowing your business to help manage cost. |
| Ease of use | Simplify your business’s approach to billing and usage allowing you to focus on your business. |
What capabilities does AT&T Enhanced Support Services offer?
A full suite of services designed to support your IoT day-to-day activities including: enhanced implementation, SIM management, billing, reporting, a bi-annual health check of your IoT solution, as well as console administration training.
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Can the Enhanced Support team provide reporting on IoT activity?
Reports can be sent out daily, weekly, and at the close of each billing cycle. A stewardship report is provided at the end of each month. This reporting helps our clients optimize IoT spend and allocate activity and usage across defined categories (like department or business unit).
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Will the support team assign a designated point of contact to my account?
Yes. This individual will coordinate the enhanced support services for you. They will also be available for questions and stewardship reviews.
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What is the key advantage of subscribing to IoT Priority Care?
Priority care allows you to place your most critical issues in the hands of the priority support team who have been trained on your specific IoT solution architecture. You also realize the benefit of bypassing traditional triage steps in the care process.
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When should a customer consider IoT Priority Care?
Different business circumstances drive different support requirements. In many cases the traditional support model of triage and subsequent management of the ticket on a best effort basis works well for a given solution. However, many customers provide IoT solutions that have a lower tolerance for timeliness of support, for example energy management, gas line monitoring and IoT enabled manufacturing equipment.
Is IoT Priority Care the same as AT&T Enhanced Support Services?
AT&T Enhanced Support Service is different than IoT Priority Care. Enhanced Support Services provides an outsourced managed service for the operation of AT&T Control Center, while IoT Priority Care offers a premium level of technical service response.
What are typical use cases for the IoT End Client Billing service?
Tax, telecommunications regulation, and connectivity billing present complex issues that not all customers have reconciled. IoT inroads have created new cellular enabled products and services, and customers are realizing the need for a billing solution that is integrated with AT&T Control Center and cares for financial aspects of having a radio enabled offer.
Why are customers considering IoT End Client Billing?
Tax, telecommunications regulation, and connectivity billing present complex issues that not all customers have reconciled. IoT inroads have created new cellular enabled products and services, and customers are realizing the need for a billing solution that is integrated with AT&T Control Center and cares for financial aspects of having a radio enabled offer.
What are the key functions of the portals in the IoT End Client Billing service?
There are 2 portals. One portal is dedicated to AT&T customers and is used for reporting, customer management, and customer service. The second portal is customer facing and allows customer self-registration, service sign-up, and payment management.
