How to Diagnose a Computer Problem


What do I do if my computer will not connect to the Internet?

First check if the Internet connection is on in your house. Do other devices, like your phone, connect? If you’re using wired cable, check that it’s plugged in and swap cable to see if it’s working. If you’re using wireless, make sure it’s turned on. Also try other browsers to see if it’s just the problem with a specific one. Go into Device Manager and double click on Network Adapters. You’ll get the name of your network device. Right click on it and choose ‘disable’, then enable again. If that still doesn’t work, click ‘uninstall’ and restart the computer. Windows will reinstall the network card automatically. You can also visit the manufacturer’s website to install the latest drivers.


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