Our priority in Emergency Administration is to restore failed services as soon as possible. This could include server reboots, file system fixing, database recovery, and more.
The service recovery usually happens within the initial 1 hour. During this time, we analyze log files, trace processes and more to find why the server faced an issue in the first place. We then identify a solution to prevent this issue from happening again in the future.
In many cases (such as database repair), the permanent fix also gets implemented within this 1 hour.
Yes. For example, if we take 20 minutes to investigate, and 40 minutes to fix, we will bill you for only for 1 hour.
You get credits for hours remaining. You may use them anytime within 1 year.