Aninformation technology serviceis a technology that is wrapped inservicessuch as support and management. This frees the customer from the complexity of installing and operating the technology themselves. The following are common types of information technology service.
Technology infrastructure such asload balancersand firewalls. Services may offer support, management andself-servicetools for configuring and operatinginfrastructure.Computing resources such as acloud computingplatform that includes management of data centers and self service tools for deploying, scaling and monitoring computing.
Software
Softwareapplicationsthat are fully operated, managed and supported by the provider.
Platforms
Platforms for developing, deploying and managing custom applications and systems.Services that can be used to extend the functionality of code. For example, anAPIthat a mobile app can use to verify the identity of a user.
Networks
Network services such as a wifi service at an office or public location that is fully supported and managed by a telecom company.
Data Storage
Storage offilesand objects such as a cloud storage service.
Data Synchronization
Synchronization of data across devices such as a service that syncs your contacts and photos on your mobile and home devices.Storage ofdatasuch as a cloud database service.Services that provide data itself such asmarket data.Services thatvisualize datafor human consumption.Content managementtools that allow you to organize, control and share content and documents.
Content Delivery
Platforms for publishing content such as acontent delivery networkthat automatically distributes your content to multiple data centers to serve users from a data center that is close to them.Platforms that process businesstransactionssuch as a payments platform.Services that allow you to semi-automate custom business processes that include human tasks.Managed tools forautomating worksuch as a platform for developing and deploying bots.Services for managing events. For example, a tool that can create an incident ticket based on an error in a log.
Monitoring
Tools for monitoring technologies and business processes.Information security services such as a proxy that blocks suspicious requests to a service.
Mobile
Mobile applications such as a navigation service.
Mobile Platforms
Platforms for developing and operating mobile services.
Search
Search services such as an internet search engine or a search tool for your knowledge repositories.Basicproductivity toolssuch as a cloud-based word processor.Communication services such as voice, messaging, email, document sharing and virtual environments.
Games
Game environments that are fully managed by the provider. For example, a cloud-based virtual world.
Workspaces
Environments for productivity such as a virtual desktop environment.
Development Environments
Environments for developing software.Services that offer business functionality such as a marketing automation platform that can purchase digital advertising, optimize offers and score leads.Information technology services potential extend to machines that canautomate physical work. For example, a solar panel management platform that orchestrates cleaning and remote repair of solar modules.Physical things that are managed and supported by software services. For example, a jet engine that is monitored for safety and performance by the manufacturer.Platforms formachine learning.
Notes
Technology servicestypically offer aservice level agreementthat guarantees the performance of the service such as itsavailability.It is common to use the phrase “as a service” to describe information technology services such as “infrastructure as a service.”Anytechnologycan potentially be offered as a service.Services are attractive to customers because they free the customer from installation, management, support and operation of the technology. They may also reduce upfront capital investments as technology services are commonly offered for a monthly fee.Services are attractive to providers because they typically generatemonthly recurring revenue.
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