Delivering on the promise of security AI to help defenders protect today’s hybrid environments

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Technology is reshaping society – artificial intelligence (AI) is enabling us to increase crop yields, protect endangered animals and improve access to healthcare. Technology is also transforming criminal enterprises, which are developing increasingly targeted attacks against a growing range of devices and services. Using the cloud to harness the largest and most diverse set of signals – with the right mix of AI and human defenders – we can turn the tide in cybersecurity. Microsoft is announcing new capabilities in AI and automation available today to accelerate that change.

Cybersecurity always comes down to people – good and bad. Our optimism is grounded in our belief in the potential for good people and technology to work in harmony to accomplish amazing things. After years of investment and engineering work, the data now shows that Microsoft is delivering on the potential of AI to enable defenders to protect data and manage risk across the full breadth of their digital estates.

The AI capabilities built into Microsoft Security solutions are trained on 8 trillion daily threat signals and the insights of 3,500 security experts. Custom algorithms and machine learning models make, and learn from, billions of queries every day. As a result, Microsoft Security solutions help identify and respond to threats 50% faster than was possible just 12 months ago. Today, Microsoft Security solutions are able to automate 97% of the routine tasks that occupied defenders’ valuable time just two years ago.

Microsoft Threat Protection, generally available today, does the heavy lifting for defenders by proactively hunting across users, email, applications and endpoints – including Mac and Linux. It brings together alerts and takes action using AI and automation. Microsoft Threat Protection breaks down security silos so security professionals can automatically detect, investigate and stop coordinated multi-point attacks. It weeds out the unimportant and amplifies signals that might have been missed, freeing defenders to work on the incidents that need their attention. With identity protection as a core component, it is the only solution of its type that is designed for Zero Trust. More details on the Microsoft Threat Protection announcement can be found on the Microsoft Security Blog.

It also builds upon solutions recognized as leaders in their categories, like Microsoft Defender Advanced Threat Protection (ATP) for endpoint security. Microsoft Defender ATP offers preventive protection, post-breach detection and automated investigation and response for Windows and macOS. Today we’re announcing support for Linux and plans for iOS and Android as well.

Azure Sentinel, the first cloud-native SIEM with fusion AI technology turns huge volumes of low fidelity signals into a few important incidents for security professionals to focus on. In December 2019 alone, within Microsoft, Azure Sentinel evaluated nearly 50 billion suspicious signals that in practical terms would be impossible for people to manually analyze and emitted just 25 high-confidence incidents for SecOps teams to investigate.

Microsoft was the first major cloud company to embrace the reality of the hybrid and multi-cloud enterprise, with more than 60% of enterprises using two or more cloud platforms. We’re committed to helping SecOps defend the entire stack, not only Microsoft workloads, and that’s why Azure Sentinel brings together events generated by security products from leading vendors such as Palo Alto Networks with the signals generated by cloud platforms such as AWS, providing security teams with visibility across their estates. To further help our customers secure their entire multi-cloud estates, today we are announcing the general availability of the Azure Sentinel connector for IoT and the ability to import AWS CloudTrail logs into Azure Sentinel at no additional cost from Feb. 24, 2020 until June 30, 2020. With this offer AWS customers now have seamless access to the best in-class, cloud-native security information and event management (SIEM) technology from a major cloud provider. More on the details of the Azure Sentinel announcements can be found on the Microsoft Security blog.

Funnel diagram of Azure Sentinal Fusion

An example of Azure Sentinel machine learning activity from the 30-day period of December 2019.

Securing the enterprise is not just about external attackers, but also managing insider risk – which has become a top concern of CISOs. Insider Risk Management in Microsoft 365 – the first born-in-the-cloud, integrated insider risk management solution – helps customers tackle the problem with no agents to deploy and no data ingestions to configure. Extending the same Microsoft Information Protection technology that already classifies and protects more than 50 billion documents for Microsoft customers, machine learning in Insider Risk Management brings together signals, sensitivity labels and content together in a single view, which saves security teams time by allowing them to quickly make informed risk decisions and take action. The general availability of Insider Risk Management is rolling out to customers’ tenants over the coming days.

When people and technology come together, we can accomplish amazing things. The world is indeed getting more complicated, but the public cloud combined with human expertise and industry collaboration are delivering innovation that gives the advantage back to the defenders of cyberspace. We have never been more optimistic about the potential for technology to support and scale your most precious cybersecurity assets – your people.

 

The post Delivering on the promise of security AI to help defenders protect today’s hybrid environments appeared first on The Official Microsoft Blog.

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Delivering information and eliminating bottlenecks with CDC’s COVID-19 assessment bot

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Updated April 9, 2020

In a crisis like the COVID-19 pandemic, it’s not only important to deliver medical care but to also provide information to help people make decisions and prevent health systems from being overwhelmed.

Microsoft is helping with this challenge by offering its Healthcare Bot service powered by Microsoft Azure to organizations on the frontlines of the COVID-19 response to help screen patients for potential infection and care.

For example, the U.S. Centers for Disease Control and Prevention (CDC) just released a COVID-19 assessment bot that can quickly assess the symptoms and risk factors for people worried about infection, provide information and suggest a next course of action such as contacting a medical provider or, for those who do not need in-person medical care, managing the illness safely at home.

The bot, which utilizes Microsoft’s Healthcare Bot service, will initially be available on the CDC website.

Public health organizations, hospitals and others on the frontlines of the COVID-19 response need to be able to respond to inquiries, provide the public with up-to-date outbreak information, track exposure, quickly triage new cases and guide next steps.  Many have expressed great concern about the overwhelming demand COVID-19 is creating on resources such as urgent, emergency and nursing care.

In particular, the need to screen patients with any number of cold or flu-like symptoms — to determine who has high enough risk factors to need access to limited medical resources and which people may more safely care for themselves at home — is a bottleneck that threatens to overwhelm health systems coping with the crisis.

Microsoft’s Healthcare Bot service is one solution that uses artificial intelligence (AI) to help the CDC and other frontline organizations respond to these inquiries, freeing up doctors, nurses, administrators and other healthcare professionals to provide critical care to those who need it.

The Healthcare Bot service is a scalable Azure-based public cloud service that allows organizations to quickly build and deploy an AI-powered bot for websites or applications that can offer patients or the general public personalized access to health-related information through a natural conversation experience. It can be easily customized to suit an organization’s own scenarios and protocols.

To assist customers in the rapid deployment of their COVID-19 bots, Microsoft is making available a set of COVID-19 response templates that customers can use and modify:

  • COVID-19 risk assessment based on CDC guidelines
  • COVID-19 clinical triage based on CDC protocols
  • COVID-19 up-to-date answers to frequently asked questions
  • COVID-19 worldwide metrics
COVID-19 assessment bot screenshots
Screenshots from the U.S. Centers for Disease Control and Prevention COVID-19 assessment bot.

Providence, one of the largest health systems in the U.S. headquartered near Seattle and serving seven Western states, had previously used Microsoft’s Healthcare Bot service running on Azure to create a healthcare chatbot named Grace that could help answer patient’s questions online. Using CDC guidelines and its own clinical protocols, Providence was able to build a similar Coronavirus Assessment Tool in just three days to help people in the communities it serves know whether they should seek medical attention for their respiratory symptoms.

The tool, which launched in early March, can bring a prospective patient directly into a telehealth session with a clinician to get immediate care.  It also aims to prevent healthy people or those with mild symptoms from showing up at clinics and emergency departments, which helps to limit community infection and save hospital beds and equipment for those who need it.

Walgreens, one of the nation’s largest drugstore chains, also provides specialty pharmacy, in-store clinics and other healthcare services throughout the country. Walgreens announced the expansion of the Walgreens Find Care™ platform to include a COVID-19 Risk Assessment, powered by Microsoft’s Healthcare Bot. Walgreens aims to further support patients and customers during this critical time by making it possible for customers to assess their risk of COVID-19 based on CDC guidelines.

Other providers who are now using Microsoft’s Healthcare Bot service to respond to COVID-19 inquiries include:

Virginia Mason Health System, based in Seattle and serving the Pacific Northwest region, has created a patient assessment Healthcare Bot to help its patients understand whether care is needed. The instance is live and has thousands of daily users.

Novant Health, a healthcare provider in four states in the Southeast with one of the largest medical groups in the country, has created a Healthcare bot for COVID-19 information that went live on its website within a few days, with thousands of daily users since its launch.

Across all users, customized instances of Microsoft’s Healthcare Bot service are now fielding more than 1 million messages per day from members of the public who are concerned about COVID-19 infections — a number we expect to escalate quickly to meet growing needs. We hope the answers it can provide will curb anxiety that the “worried well” may experience without clear guidance and save lives by speeding the path to care for those who need it most.

Tags: COVID-19, Microsoft Healthcare Bot

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